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3 min read

Markdown and HTML: Tips to Leverage the Power of Custom Forms

By Serena Cappellini on Feb 20, 2020 1:24:41 PM

DD Forms and Markdown

what is markdown

Markdown is a text-to-HTML conversion tool, free and open-source, designed to be lightweight and intuitive. It helps users to edit text in an easy and clean way - which is why we've decided it was the right tool for our DD Portal.

Topics: DD Portal Forms Service Customization
4 min read

Notification system for your end-user portal and help-desk tool

By DeskDirector Team on Aug 6, 2019 10:53:39 AM

 

Topics: DD Tech DD Portal
2 min read

Important Communication for HUD and WPF Users

By Serena Cappellini on May 30, 2019 2:26:31 PM

We will stopping support and development on HUD and WPF products starting from the 1st of July 2019.

Topics: Technical DD Tech DD Portal development important updates product updates Support Product
2 min read

Try out the learning and onboarding center

By Poorvi Jhawar on Mar 11, 2019 11:33:15 AM

 

Through DeskDirector, you can on-board your clients in a seamless process and educate them about your services. You can also use the Learning Center to make your customers efficient - encouraging them to solve minor issues by themselves.  Experience it all be yourself. 

Topics: Business DD Portal Customer Success
2 min read

Hacks for improved customer service - Features checklist

By Poorvi Jhawar on Mar 11, 2019 11:32:16 AM

‘Necessity is the mother of invention’ and that’s exactly how DeskDirector was conceived. We’re a service by an MSPs, for MSPs. When we say that we understand your struggles, we mean it. It is not a mere conjecture, but a first hand experience. 

Topics: Business DD Portal Customer Success
3 min read

Ticket Life-cycle management hacks in DeskDirector

By Poorvi Jhawar on Mar 11, 2019 11:29:40 AM

Ticket management is one of the biggest hurdles faced by every MSP. Your aim is to stick to the SLA, avoid lengthy phone calls and get tickets resolved as effectively and efficiently as possible. Try these hacks which will save you time and money.

Topics: Business DD Portal
2 min read

Mapping the road in 2019 for the modern MSP

By Warwick Eade on Jan 29, 2019 3:39:00 PM

 

Topics: Business DD Tech DD Portal product updates
4 min read

Wrapping up 2018 | Climbing the summit

By Warwick Eade on Dec 20, 2018 7:23:03 AM

 

The year is coming to a halting end with some fantastic wins by DeskDirector. Now you can provide the customers with the effortless service you have always wanted with our custom forms, DD tech, email templates, our new user-interface and OAuth integration. 

Topics: New Features DD Portal product updates Customer Success
2 min read

November Product Update: Improved engineer experience

By Poorvi Jhawar on Dec 3, 2018 11:18:17 AM

This update marks our second-to-last product update, and we could not be more excited to share our hard work with you this month. This Christmas, give your customers and engineers the ultimate gift – improved experiences. 

Topics: Technical Business DD Tech DD Portal product updates
4 min read

Client communication portal - new & improved

By Irina Kavchik on Nov 14, 2018 4:29:18 PM

We are pleased to announce that our improved portal UI is ready to go! We made a huge interface revamp to the main request support page. 

In this article, we introduce you to the new and improved request support page of our client communications portal, explain what’s changed from the current design and what benefits you get from it. Let’s dive in!

Topics: DD Portal product updates Chat Customer Success
4 min read

MSP Review: What value does a client portal bring to your customer service?

By Poorvi Jhawar on Nov 12, 2018 11:07:40 AM

The MSP industry has shifted their thinking from wondering if a client portal is needed to asking what value it brings. LANcom Technology was a pioneer behind these radical changes. Hear what Priscila Bernardes, Customer Experience Manager at LANcom Technology, has to say about the value DeskDirector bought for her and her customers. DeskDirector has been a resounding success with LANcom, with more than 70% of their tickets submitted through the portal.

Topics: Business DD Portal
6 min read

October Product Update: Quick Wins with a New Portal UI

By Irina Kavchik on Oct 31, 2018 3:30:35 PM

Topics: DD Portal product updates Customer Success
5 min read

Onboarding and learning problems solved through an MSP client portal

By Poorvi Jhawar on Oct 25, 2018 4:49:56 PM

 

 

Topics: Business DD Portal Customer Success
4 min read

How to set up an effective approval system through an MSP client portal

By Poorvi Jhawar on Oct 25, 2018 4:37:49 PM

 
 

Topics: Business DD Portal Customer Success
5 min read

Desktop vs Web – which platform of DD Portal is right for you?

By Poorvi Jhawar on Oct 8, 2018 11:02:00 AM

Many clients ask us about the differences between these two platforms, and whether they should choose one over the other. The truth is, there actually aren't many differences between the two versions. At DeskDirector, we believe in feature parity across platforms. The reason we cater to different platforms is that all customers want to engage at their convenience.

Topics: Technical DD Portal Deployment
3 min read

How to Get More of Your Customers Using DeskDirector Portal?

By Irina Kavchik on Oct 2, 2018 4:30:26 PM

You can easily increase uptake of DD Portal by re-branding your support emails and linking them back to the portal. Our leading MSPs have been using this technique for years, and they now have more than 70% of customers logging tickets through DeskDirector. In some cases, they get an entire company using DD Portal only.

Topics: Technical MSP Success DD Portal Customer Success Onboarding
4 min read

Desktop vs Web: How to Successfully Introduce DD Portal to Your Customers

By Irina Kavchik on Jan 24, 2018 10:12:29 AM

Often MSPs overlook the importance of successfully introducing new software to their customers. In this article, we want to give you some tips on how to choose between desktop and web version when introducing DD Portal to your customers.

Topics: Business MSP Success DD Portal msp business
2 min read

Bringing the web to the desktop

By Chris Le Sueur on Jun 26, 2017 5:09:18 PM

I’m sure we can agree that the modern web is huge, allowing people to access content wherever they have a browser. What is also huge, is the community and ecosystem behind it all.

Topics: Technical DD Portal development
4 min read

Design Discussion: Ticket Input

By Andrew Lahikainen on Jun 15, 2017 3:16:00 PM

 

DeskDirector Portal has been through many design iterations since its inception as a WPF app. In this article we will be taking a look at how our ticket input has evolved over the years.

Topics: Technical DD Portal Deployment

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