3 min read

Customer Service Hacks: A Checklist of Must-Try Features

March 11, 2019

‘Necessity is the mother of invention’ and that’s exactly how DeskDirector was conceived. We’re a service by an MSPs, for MSPs. When we say that we understand your struggles, we mean it. It is not a mere conjecture, but a first hand experience. 

We wanted to make sure that you have had experienced the DD Portal to the fullest and here is a checklist of our must-try features in the DD Portal. 

Customer Service Hack #1: Customized Service Offering

 

 DeskDirector helps you achieve this with:

  • User-friendly portals
  • Detailed custom forms to get information
  • Custom domain, branding and avatars to make the portal familiar immediately
  • Customized learning center to provide content  suitable for their needs

assigned technicianTry this now :

User Name: demo@deskdirector.com

Password: demodirect! 

Jump Into The Portal

 

 

Customer Service Hack #2: Effective Approval System

DeskDirector automates your approval system seamlessly with:

  • Approval notifications in the portal.
  • Special approval request types.
  • An all-in-one platform.
  • Setting up multiple approvers .
  • Integration with QuoteWerks and ConnectWise Sell.

approvals

Try this now :

User Name: demo@deskdirector.com

Password: demodirect! 

Jump Into The Portal

 

 

Customer Service Hack #3: Ticket Lifecycle Management

DeskDirector helps you manage tickets with better service. We:

  • Cut down on your expensive calls and vague emails through custom forms
  • Provide an all-in-one platform where your customers can create, view and edit tickets
  • Inform your customers in real-time of the ticket progress
  • Fast-track tickets as per set priorities
  • Inform you when your VIP customers interact on the platform

Tickets in one place

 Try this now :

User Name: demo@deskdirector.com

Password: demodirect! 

Jump Into The Portal

 

 

Customer Service Hack #4: Onboarding and Learning System

Your aim should be to educate them to become more independent. This will lead to you being their trusted technology adviser.Through DeskDirector you can:

  • Provide customers with a customized learning center.
  • Upload tutorial videos and useful links for onboarding.
  • Make end-users more efficient through the Bigger Brains integration.

Read more about how DeskDirector helps you onboard and set up a learning center.

training videos and links-1

 If you have tried all the features above, you might want to want to get full access to the demo. 

DeskDirector Free Demo

Poorvi Jhawar

Written by Poorvi Jhawar

Microsoft Operations Framework: An In-Depth Overview – DeskDirector
IT service management (ITSM) can feel like solving a rubix cube: only the exact right combination ...
microsoft-itsm-framework
Read More
What Is Enterprise Service Management? All the Answers Inside – DeskDirector
Gartner expects business spending on IT to increase 6.8% in 2024, reaching $1.5 trillion by the end ...
esm
Read More
When and How to Leverage Ticket Fan-outs in DeskDirector - DeskDirector
Imagine ordering coffee from the same barista for five years and they still haven’t learned your ...
ticket-fan-outs
Read More