Customer Service Hacks: A Checklist of Must-Try Features
Published on
Mar 10, 2019
by
Poorvi Jhawar
‘Necessity is the mother of invention’ and that’s exactly how DeskDirector was conceived. We’re a service by an MSPs, for MSPs. When we say that we understand your struggles, we mean it. It is not a mere conjecture, but a first hand experience.
We wanted to make sure that you have had experienced the DD Portal to the fullest and here is a checklist of our must-try features in the DD Portal.
Customer Service Hack #1: Customized Service Offering
DeskDirector helps you achieve this with:
User-friendly portals
Detailed custom forms to get information
Custom domain, branding and avatars to make the portal familiar immediately
Customized learning center to provide content suitable for their needs
Try this now :
User Name: demo@deskdirector.com
Password: demodirect!
Customer Service Hack #2: Effective Approval System
DeskDirector automates your approval system seamlessly with:
Approval notifications in the portal.
Special approval request types.
An all-in-one platform.
Setting up multiple approvers .
Integration with QuoteWerks and ConnectWise Sell.
Try this now :
User Name: demo@deskdirector.com
Password: demodirect!
Customer Service Hack #3: Ticket Lifecycle Management
DeskDirector helps you manage tickets with better service. We:
Cut down on your expensive calls and vague emails through custom forms
Provide an all-in-one platform where your customers can create, view and edit tickets
Inform your customers in real-time of the ticket progress
Fast-track tickets as per set priorities
Inform you when your VIP customers interact on the platform
Try this now :
User Name: demo@deskdirector.com
Password: demodirect!
Customer Service Hack #4: Onboarding and Learning System
Your aim should be to educate them to become more independent. This will lead to you being their trusted technology adviser.Through DeskDirector you can:
Provide customers with a customized learning center.
Upload tutorial videos and useful links for onboarding.
Make end-users more efficient through the Bigger Brains integration.
Read more about how DeskDirector helps you onboard and set up a learning center.
