ITSM Software for the Modern Enteprise
Unify operations, elevate IT performance, and hit critical KPIs with an adaptable and scalable ITSM Solution
Meet DeskDirector, the all-in-one, full ITSM solution that unifies your IT operations into a single productivity-boosting hub. Improve IT efficiencies, meet critical KPIs and maximize value with ITSM tools that fuel growth.
Increase IT ROI by 10%+
Slash Resolution Times
Solve support requests quickly and boost productivity with the intuitive service portal and ticketing-based workflows
Automate Tasks
Support your IT department with powerful ticket lifecycle automation that reduces workload and ticket queues
Prove Value
Boost customer satisfaction and constantly improve the end user experience with custom branding, easy communication, and insightful usage analytics
Automate the Full Ticket Lifecycle
Power business success and elevate your IT performance with DeskDirector’s robust automation engine
Forms Designer
Build personalized dynamic forms in your service portal and include inline forms in tickets to collect key information and eliminate unnecessary stepsSmart Tickets & Macros
Trigger specific actions within a ticket, create rules, and automate intricate ticketing-based workflows to route tickets or send instructions to your IT techsAutomated Approvals
Organize your approval process to resolve tickets faster. Build custom approval roles by support request type, default approvers, or specific ticket groups.
Improve Your CSAT with an Advanced Service Portal
Eliminate communication hurdles and simplify the support request process with the easy-to-use service portal.
Live Chat
Empower users to get in contact with the IT department quickly. Enable live chat so IT techs can resolve simple questions, and your team can get back to business.Custom Branding
Create a central hub for your users in the service portal with a custom domain and branded client portal interface that blends with the existing internal ecosystemBroadcast
Instantly inform all users of urgent news and updates such as system maintenance, personnel changes, company news, outages, and more.
Implement Essential SOPs with Powerful ITSM Tools
Organize your SOPs, group your tickets, and integrate your crucial apps to standardize your operations
Task Lists
Take a cohesive approach to tasks. Embed your SOPs into tickets, create system templates, attach documentation, and send instructions for service reps.Ticket Groups
Categorize your tickets in groups by team, region, or project. Groups can be self-managed with approvals, secure content, and unique service catalogues.Integrations
DeskDirector’s ITSM software connects with Microsoft Power Automate Premium, Microsoft 365, Microsoft Teams, SMS, and more.
4X
Faster Ticket Resolution
20%
Higher CSAT Scores
+10%
Increase in IT ROI
100%
Hassle-Free
Stay Ahead of the Competition with Results-Oriented ITSM Tools
Automation:
Run hundreds of automations, ticketing-based workflows, and approvals at onceTask Lists:
Embed SOPs, documents, and instructions directly in ticketsBuilt-In Forms Designer:
Start forms anywhere to collect essential informationTicket Groups:
Organize your tickets in groups by team, region, or projectIntegrations:
Connect DeskDirector’s ITSM software with your existing ecosystemSelf-Help Resources:
Empower your users with helpful learning resources