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#1 Help Desk Ticketing Software

Automate the entire ticket lifecycle and address the needs of all stakeholders with a powerful, customizable IT ticketing system. 

  • 4x faster ticket resolution
  • 20% more customer satisfaction
  • 100% hassle-free automation
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Trusted by 2,000+ Teams:

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The Essential Help Desk Ticketing System 

For IT, HR, Customer Service, and More 

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Streamline

Ensure smooth operations and efficient resource allocation by organizing, prioritizing, and assigning tickets and tasks automatically.

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Centralize

Facilitate and centralize focused communication between ticket stakeholders, leading to quicker resolutions and improved customer experiences.

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Optimize

Make informed decisions and continuously improve processes by tracking key performance indicators and reporting on critical metrics.

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Reduce Help Desk Agent Workload 

With a Powerful Automated Ticketing System 

Meet your ticket influx head-on with streamlining features and resources: 

  • Automation: Run hundreds of ticket-based workflows and approvals to slash ticket resolution times. 
  • Task Lists: Embed your SOPs into tickets, create system templates, attach documentation, and send instructions to service reps to maximize efficiency. 
  • Self-Help Resources: Give end-users a chance to answer their own questions, giving techs back valuable time to focus on high-priority tickets.
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ITSM Tools

Scale Your Business

With Full Ticket Lifecycle Automation  

Access sophisticated IT ticketing system features that make slashing resolution times a breeze: 

  • Smart Tickets: Create ticket-specific rules and embed instructions directly in tickets so techs get the full story. 
  • Broadcasts: Instantly update internal and external end-users on ticket changes, status updates, and other urgent news.  
  • SOP Management: Standardize ticket processes with SOP tools that simplify making changes and notifying users. 

Address the Needs of All Stakeholders 

With a Comprehensive IT Ticketing System  

Reap the benefits of the only platform that addresses all four ticketing system audiences: 

  • Service Organization: Benefit from efficient resource allocation, streamlined workflows, and effective communication to for your tickets. 
  • Service Agent: Ensure clear task assignment, simple collaboration, powerful automation, and performance monitoring for each of your techs. 
  • Service Recipient: Give timely updates, satisfactory resolutions, and an easy-to-use interface to the end-user recipients benefiting from the service. 
  • Customer Organization: Strengthen relationships, improve ticket resolution time, and enable transparent communication with features tailored to the organization that requires the service. 
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Streamline Incident and Problem Management  

With Simplified Ticketing Features  

Solve incidents, outages, and other challenges quickly with automated, problem-solving features: 

  • Priorities: Automatically flag urgent and high-priority tickets for agents’ attention, ensuring your most important tickets get resolved the fastest. 
  • Ticket Routing: Route a predetermined chain of approvals for your workflows so all the relevant stakeholders can seamlessly sign off and move tickets to resolution. 
  • Fan-Outs/Parent-Child Tickets: Link tickets to create a hierarchical structure that makes organizing tickets easy. 

Make Data-Fueled Business Decisions 

With Comprehensive Ticketing Reporting  

Monitor and optimize ticket process performance with digestible reporting:  

  • Pre-Built Dashboards: Create visual reports on resolution time, response time, unresolved tickets, and other KPIs at an executive or agent level for game-changing visibility. 
  • Custom Reports: Generate tailor-made dashboards and reports based on the metrics that matter most to your organization. 
  • User Surveys: Boost customer satisfaction by gaining an understanding of the client experience through automated surveys. 
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What Clients Say
About Us
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"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."
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Aaron Corney
Service Desk Manager, Lancom Technology
5/5
"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."
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Nick Moran
Evolve IT
5/5

"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."

— Aaron Corney, Lancom Technology

"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."

— Nick Moran, Evolve IT

ITSM Tools

Gain a Competitive Edge with Help Desk Ticketing Automation

  • Microsoft Integrations:
    Make the most of your Microsoft environments with robust SharePoint and Power Automate integrations.
  • Microsoft Teams App:
    Start and manage tickets directly in Teams for an expedited, cohesive tech stack.
  • GitHub Solutions Gallery:
    Access pre-built workflows to expedite your set-up process from our library of solutions.
  • Workflow Triggers:
    Start universal, powerful workflows with over 24 high-performance workflow triggers.
  • User Groups & Fan-Outs:
    Reduce disorganization by logically linking and meta-tagging tickets based on category.
  • Live Chat:
    Boost CSAT by 20% by enhancing communication and support with end-users.
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Why Industry Experts Choose DeskDirector

4X
Faster Ticket Resolution
20%
Higher CSAT
+10%
Increase in IT ROI
100%
Hassle-Free

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Want to See How It Works? 

Access our FREE on-demand ITSM and IT help desk webinars to look at how you can revolutionize your ticketing processes.

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Meet the Adaptive Help Desk Ticketing Solution  

Improve service delivery, reduce operation costs, and address all audiences with DeskDirector’s automated ticketing system.

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