#1 Help Desk Ticketing Software

Automate the entire ticket lifecycle and address the needs of all stakeholders with a powerful, customizable IT ticketing system. 

  • 4x faster ticket resolution
  • 20% more customer satisfaction
  • 100% hassle-free automation
capterra 5 start review

Book Your Free Personalized Demo

Trusted by 2,000+ Teams:

DD Client Logo Evolve IT Grey
Evologic transparent logo

The Essential Help Desk Ticketing System 

For IT, HR, Customer Service, and More 



Ensure smooth operations and efficient resource allocation by organizing, prioritizing, and assigning tickets and tasks automatically.



Facilitate and centralize focused communication between ticket stakeholders, leading to quicker resolutions and improved customer experiences.



Make informed decisions and continuously improve processes by tracking key performance indicators and reporting on critical metrics.

Reduce Help Desk Agent Workload 

With a Powerful Automated Ticketing System 

Meet your ticket influx head-on with streamlining features and resources: 

  • Automation: Run hundreds of ticket-based workflows and approvals to slash ticket resolution times. 
  • Task Lists: Embed your SOPs into tickets, create system templates, attach documentation, and send instructions to service reps to maximize efficiency. 
  • Self-Help Resources: Give end-users a chance to answer their own questions, giving techs back valuable time to focus on high-priority tickets.
ITSM Tools

Scale Your Business

With Full Ticket Lifecycle Automation  

Access sophisticated IT ticketing system features that make slashing resolution times a breeze: 

  • Smart Tickets: Create ticket-specific rules and embed instructions directly in tickets so techs get the full story. 
  • Broadcasts: Instantly update internal and external end-users on ticket changes, status updates, and other urgent news.  
  • SOP Management: Standardize ticket processes with SOP tools that simplify making changes and notifying users. 

Address the Needs of All Stakeholders 

With a Comprehensive IT Ticketing System  

Reap the benefits of the only platform that addresses all four ticketing system audiences: 

  • Service Organization: Benefit from efficient resource allocation, streamlined workflows, and effective communication to for your tickets. 
  • Service Agent: Ensure clear task assignment, simple collaboration, powerful automation, and performance monitoring for each of your techs. 
  • Service Recipient: Give timely updates, satisfactory resolutions, and an easy-to-use interface to the end-user recipients benefiting from the service. 
  • Customer Organization: Strengthen relationships, improve ticket resolution time, and enable transparent communication with features tailored to the organization that requires the service. 
Service Portal

Streamline Incident and Problem Management  

With Simplified Ticketing Features  

Solve incidents, outages, and other challenges quickly with automated, problem-solving features: 

  • Priorities: Automatically flag urgent and high-priority tickets for agents’ attention, ensuring your most important tickets get resolved the fastest. 
  • Ticket Routing: Route a predetermined chain of approvals for your workflows so all the relevant stakeholders can seamlessly sign off and move tickets to resolution. 
  • Fan-Outs/Parent-Child Tickets: Link tickets to create a hierarchical structure that makes organizing tickets easy. 

Make Data-Fueled Business Decisions 

With Comprehensive Ticketing Reporting  

Monitor and optimize ticket process performance with digestible reporting:  

  • Pre-Built Dashboards: Create visual reports on resolution time, response time, unresolved tickets, and other KPIs at an executive or agent level for game-changing visibility. 
  • Custom Reports: Generate tailor-made dashboards and reports based on the metrics that matter most to your organization. 
  • User Surveys: Boost customer satisfaction by gaining an understanding of the client experience through automated surveys. 
What Clients Say
About Us
"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."
DD Client Logo Lancom Grey
Aaron Corney
Service Desk Manager, Lancom Technology
"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."
DD Client Logo Evolve IT Grey
Nick Moran
Evolve IT

"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."

— Aaron Corney, Lancom Technology

"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."

— Nick Moran, Evolve IT

ITSM Tools

Gain a Competitive Edge with Help Desk Ticketing Automation

  • Microsoft Integrations:
    Make the most of your Microsoft environments with robust SharePoint and Power Automate integrations.
  • Microsoft Teams App:
    Start and manage tickets directly in Teams for an expedited, cohesive tech stack.
  • GitHub Solutions Gallery:
    Access pre-built workflows to expedite your set-up process from our library of solutions.
  • Workflow Triggers:
    Start universal, powerful workflows with over 24 high-performance workflow triggers.
  • User Groups & Fan-Outs:
    Reduce disorganization by logically linking and meta-tagging tickets based on category.
  • Live Chat:
    Boost CSAT by 20% by enhancing communication and support with end-users.

Why Industry Experts Choose DeskDirector

Faster Ticket Resolution
Higher CSAT
Increase in IT ROI

Book a demo

Want to See How It Works? 

Access our FREE on-demand ITSM and IT help desk webinars to look at how you can revolutionize your ticketing processes.

Microsoft Power Automate
Screen Shot 2023-09-20 at 11.13.26 AM
Screen Shot 2023-09-20 at 11.14.03 AM

Meet the Adaptive Help Desk Ticketing Solution  

Improve service delivery, reduce operation costs, and address all audiences with DeskDirector’s automated ticketing system.