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MSP Review: What value does a client portal bring to customer service?

Nov 12, 2018 11:07:40 AM

value of a customer portal

The MSP industry has shifted their thinking from wondering if a client portal is needed to asking what value it brings. LANcom Technology was a pioneer behind these radical changes. Hear what Priscila Bernardes, Customer Experience Manager at LANcom Technology, has to say about the value DeskDirector bought for her and her customers. DeskDirector has been a resounding success with LANcom, with more than 70% of their tickets submitted through the portal.

LANcom has been one of our longest customers - here is how they summarize the value of DeskDirector in these 7 key points. 




 

Poorvi Jhawar

Written by Poorvi Jhawar

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