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Ultimate Customer Experience Platform for MSPs

From small to large MSPs, from sharing tickets with clients to full dynamic service experience - DeskDirector can meet the needs of any MSP.

Essentials

$

97

/ Per Month
Sign Up Here

The Web version of Portal is incredibly easy to roll out and has  feature parity with our Windows and Mac versions. 

 Learn about the DD Portal here.

All-in-one platform for your Level 1 &2 technicians, this is the 'tech' half of the portal.

Essential comes with a single seat so any MSP can see this great tool in action with their own data

Learn More.

Naturally we use DeskDirector Portal and Tech to support our customers.

You can log tickets anytime at https://support.deskdirector.com

Tickets can also be logged by email to support@deskdirector.com 

Our 24/7 support team will be available to answer and respond

Screenshare and telephone support is not included in this plan and is by arrangement with our consulting service.

Customers feel more comfortable using a Portal that runs under your domain.

With Custom Domain you can host your Portal at

https://portal.awesometech.com

instead of

https://awesometech.deskdirector.com

The Customized Domain option is is included if you choose our 12 month term.  This normally costs $97 a month so this is a huge saving - $1164 a year

If you to go month by month and want a customized domain then you can purchase that from the Essentials Advantage store

Learn about the importance of custom domain.

Branded email templates for on boarding your customers to the DD Portal.
You can publish 5 bundles of content on the portal for your customers.

Essentials Advantage Components - First 30 Days Free

DD Tech (Pack of 5 Seats)

$

30

/month

All-in-one platform for your Level 1 &2 technicians, this is the 'tech' half of the portal.

DD Portal for Windows

$

47

/month

Desktop version for Portal for Windows operating system

DD Portal for Mac

$

47

/month

Desktop version for Portal for Mac operating system

DD Chat and Broadcast– includes 5 DD Tech

$

97

/month

Enable the new chat and notification system with your customers included with DD tech

Custom Domain (for per month term)

$

97

/month

Customers feel more comfortable using a Portal that runs under your domain. With Custom Domain you can host your Portal at https://portal.awesometech.com instead of https://awesometech.deskdirector.com. Included with the Annual Plan.

Bigger Brains

$

127

/month

Customers have access on the DD Portal to an award-winning training library of Microsoft Office and related courses

Sign Up Here
Monthly
Sign Up Here
Annual

Dynamic

$

480

/ Per Month
Sign Up Here

DeskDirector  Portal is at ready to use on the Browser, Windows, Mac and Mobile - wherever and whenever your customers want to use it.  All platforms are easy to roll out and self update

See how they can benefit your service offering. Learn more. 

All-in-one platform for your Level 1 &2 technicians, this is the 'tech' half of the portal. Learn More. 

This plan gives 20 of your technicians access to DD Tech. However if you want more seats, your usage will be metered. Read our FAQs below for more details. 

 

Naturally we use DeskDirector Portal and Tech to support our customers.

You can log tickets anytime at https://support.deskdirector.com

Tickets can also be logged by email to support@deskdirector.com 

Our 24/7 support team will be available to answer and respond

Screenshare and telephone support is included this plan as required. 

 

Customers feel more comfortable using a Portal that runs under your domain.

With Custom Domain you can host your Portal at

https://portal.awesometech.com

instead of

https://awesometech.deskdirector.com

 

Learn about the importance of custom domain.

Every Quarter you will receive:

  1. 5 Vacancies on Hireroom
  2. Branded email templates (1 Pack)
  3. Custom Flows
You can publish 30 bundles of content on the portal for your customers.

An interactive tool embedded in DD tech for your technicians to find and action open tickets.

DD Chat is the new chat system which enables your technicians to solve tickets over live chat.

Broadcasts are an excellent way to notify your customers on critical outages and important messages. 

Learn More.

This is limited to 20 technicians - post that, your usage will be metered. Learn more in our FAQ section below. 

Create unlimited email templates from scratch to suit your needs and branding requirements. 
You will be given a choice to download 1 out of 3 reports every month helping you gauge the consumption of DeskDirector within your business and the areas of improvement. 
This is an exclusive community for DD customers where all things 'DeskDirector' are discussed. Learn from us and your peers on how to use DD effectively and efficiently. 

Dynamic Advantage Components - First 30 Days Free

Bigger Brains

$

127

/month

Customers have access on the DD Portal to an award-winning training library of Microsoft Office and related courses

Time Sanity

$

49

/month

Takes away the headache of manual ConnectWise time entry checking, otherwise available for $99 per month

Sign Up Here
Annual (Paid Monthly)
  • You can add advantage components to your plan when you are ready.
  • It is one price per month for each component. We don't charge by extra members or devices.
  • For more details please refer to FAQ section below.

Frequently Asked Questions

You can cancel at any time in the month unless you opt for our yearly plan,  then you have an annual commitment.

Note for (monthly plans) the commitment is to your next  monthly anniversary date.

Just after your anniversary date, the commitment would be 30 days. 

That’s the date of the month you signed up with us. Eg. If you signed up on the 15th January, your anniversary date would be the 15th of every month.
If you need to cancel your subscription entirely, please contact us at accounts@deskdirector.com . This is the only address you can reach us for canceling your account.
All DeskDirector's prices are in USD. 

This is applicable only if you opt for the Dynamics Plan. 

Post 20 seats for DD Tech, Talk and Broadcasts you will be charged with $9 for each seat. 

If you opt for the Essentials Plan:

DD Tech (Pack of 5) is for $30 per month

DD Talk & Broadcasts with DD Tech 5 seats is for $144 per month

  • Autotask
  • ConnectWise – Both On-Premise and Cloud

Yes, you can switch to annual at anytime, just send a request to accounts@deskdirector.com

We don't offer free trials, however, any advantage components are free during your first month of Essentials signup. 

For example, if you sign up for Essential on 5th of July, you will have a free trial for advantage until 5th of August. Except for DD Custom Domain.

We won’t charge until your anniversary date. You can turn components off if you like before the anniversary date.

At DeskDirector, we take your privacy very seriously, thus, systems and processes are GDPR compliant. Security and privacy have been designed into DeskDirector from the start.

Read more about it here

DD Essentials is the easy and low-cost way to get the superior customer portal. No more stop/start emails and expensive phone calls.

DD Essentials comes only with a web version. 

At any time, you can buy DD Portal for Windows or DD Portal for Mac. You will get all the same features as in our web version. 

 

It is $47 per month each and you can use it for 3000 active contacts (3000 contacts that are using DD Portal per month).

If you do go for more than 3000 contacts (congratulations on that!) we will ask you to upgrade to 3000+ at extra $47 per month each.

DD tech is an all-in-one platform for Level 1 & 2 help-desk technicians which is fast and focused on tickets. Learn more.

Advantage components are the next steps beyond the plans you get. They take customer service to the next level. It also give you the opportunity to pick and choose the add-ons you need for your organisation. 

Your customers can have access to an award-winning training library of Microsoft Office and related courses. Users can find and view the content directly through the DD portal. Learn More.
  • First, you need to sign up for DD Essentials and DD Dynamic. These are our core plans. 
  • Then you will have an option to add any of the advantage components to your plan in the Admin Console
Yes

If you forget to turn off the component and if you are few days over, we will prorate the charge.

If you turn off the component, you will not be charged from the next monthly billing cycle. 

Most systems are live within 24 hours.

You need to send us the credentials for your PSA’s API and upload your branding.

We take it from there and sync up your data.

Your customers will be live from their browsers on all platforms.

Once we have your PSA’s API credentials & branding your customers can login and create tickets.

So not much configuration for the basics. But you are missing out if you stop there.

DD Portal has a large number of ways to customize the service experience for your important customer.

We suggest you start with Request types and work from there. 

For Autotask you need to select a Resource account we can use and send us those credentials

For ConnectWise you need to create an API account in the admin section (we provide detailed instructions)

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info@deskdirector.com

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