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Ultimate Customer Experience Platform for MSPs

From sharing tickets with clients to dynamic service experience - DeskDirector can meet the needs of any MSP.

  • Monthly
  • Annual
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DD Essentials

$

97

Sign Up Here

Essentials Advantage Components First 30 Days Free

DD Tech (Pack of 5 Seats)

$

30

/month

All-in-one platform for your Level 1 &2 technicians, this is the 'tech' half of the portal.

DD Portal for Windows

$

47

/month

Desktop version for Portal for Windows operating system

DD Portal for Mac

$

47

/month

Desktop version for Portal for Mac operating system

DD Chat and Broadcast– includes 5 DD Tech

$

97

/month

Enable the new chat and notification system with your customers included with DD tech

Custom Domain

$

97

/month

Customers feel more comfortable using a Portal that runs under your domain. With Custom Domain you can host your Portal at https://portal.awesometech.com instead of https://awesometech.deskdirector.com. Included with the Annual Plan.

Bigger Brains

$

127

/month

Customers have access on the DD Portal to an award-winning training library of Microsoft Office and related courses

Sign Up Here
DD Dynamic MSP Customer portal

DD Dynamic

$

480

Sign Up Here

Dynamic Advantage Components First 30 Days Free

Bigger Brains

$

127

/month

Customers have access on the DD Portal to an award-winning training library of Microsoft Office and related courses

Time Sanity

$

49

/month

Takes away the headache of manual ConnectWise time entry checking, otherwise available for $99 per month

Sign Up Here
Customizable components

You can add advantage components to your plan when you are ready.

Fixed prices for our plans, no additional

It is one price per month for each component. We don't charge by extra members or devices.

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For more details please refer to FAQ section below.

FAQ

  • All
  • General
  • Pricing
  • Security
  • Product

You can cancel at any time in the month unless you opt for our yearly plan,  then you have an annual commitment.

Note for (monthly plans) the commitment is to your next  monthly anniversary date.

Just after your anniversary date, the commitment would be 30 days. 

That’s the date of the month you signed up with us. Eg. If you signed up on the 15th January, your anniversary date would be the 15th of every month.
If you need to cancel your subscription entirely, please contact us at accounts@deskdirector.com . This is the only address you can reach us for canceling your account.
All DeskDirector's prices are in USD.

This is applicable only if you opt for the Dynamics Plan. 

Post 20 seats for DD Tech, Talk and Broadcasts you will be charged with $9 for each seat. 

If you opt for the Essentials Plan:

DD Tech (Pack of 5) is for $30 per month

DD Talk & Broadcasts with DD Tech 5 seats is for $144 per month

  • Autotask
  • ConnectWise – Both On-Premise and Cloud
Yes, you can switch to annual at anytime, just send a request to accounts@deskdirector.com

We don't offer free trials, however, any advantage components are free during your first month of Essentials signup. 

For example, if you sign up for Essential on 5th of July, you will have a free trial for advantage until 5th of August. Except for DD Custom Domain.

We won’t charge until your anniversary date. You can turn components off if you like before the anniversary date.

At DeskDirector, we take your privacy very seriously, thus, systems and processes are GDPR compliant. Security and privacy have been designed into DeskDirector from the start.

Read more about it here

DD Essentials is the easy and low-cost way to get the superior customer portal. No more stop/start emails and expensive phone calls.

DD Essentials comes only with a web version. 

At any time, you can buy DD Portal for Windows or DD Portal for Mac. You will get all the same features as in our web version. 

 

It is $47 per month each and you can use it for 3000 active contacts (3000 contacts that are using DD Portal per month).

If you do go for more than 3000 contacts (congratulations on that!) we will ask you to upgrade to 3000+ at extra $47 per month each.

DD tech is an all-in-one platform for Level 1 & 2 help-desk technicians which is fast and focused on tickets. Learn more.
Advantage components are the next steps beyond the plans you get. They take customer service to the next level. It also give you the opportunity to pick and choose the add-ons you need for your organisation. 
Your customers can have access to an award-winning training library of Microsoft Office and related courses. Users can find and view the content directly through the DD portal. Learn More.
  • First, you need to sign up for DD Essentials and DD Dynamic. These are our core plans. 
  • Then you will have an option to add any of the advantage components to your plan in the Admin Console
Yes

If you forget to turn off the component and if you are few days over, we will prorate the charge.

If you turn off the component, you will not be charged from the next monthly billing cycle. 

Most systems are live within 24 hours.

You need to send us the credentials for your PSA’s API and upload your branding.

We take it from there and sync up your data.

Your customers will be live from their browsers on all platforms.

Once we have your PSA’s API credentials & branding your customers can login and create tickets.

So not much configuration for the basics. But you are missing out if you stop there.

DD Portal has a large number of ways to customize the service experience for your important customer.

We suggest you start with Request types and work from there. 

For Autotask you need to select a Resource account we can use and send us those credentials

For ConnectWise you need to create an API account in the admin section (we provide detailed instructions)
Resources
About Us

Info, sales and marketing requests:
info@deskdirector.com

Customer Support:
Log a ticket with DD Support Portal

Copyright 2019 DeskDirector Ltd. All Rights Reserved.