<img height="1" width="1" alt="" style="display:none" src="https://www.facebook.com/tr?id=1457322577899094&amp;ev=PixelInitialized">
Hero Banner Hexagon

Pricing

Ultimate Customer Experience Platform for MSPs.

 

From sharing tickets with clients to dynamic service experiences - DeskDirector can meet the needs of your MSP.

DD Essentials (Monthly) DD Essentials (Annual) DD Dynamic (Monthly)
Pricing 3,000 active users per month
$ 97
$ 0
month
3,000 active users per month
$ 1164
$ 7
year
9,000 active users per month
$ 480
$ 29
month
DD Portal
Web Portal
The web version of the portal is easy to roll out and responsive to all devices. 
DD Portal for Windows
Desktop version for Portal for Windows operating system
DD Portal for Mac
Desktop version for Portal for Mac operating system
PSA Sync
Service Catalog Engine
A powerful combination of Request Types and Forms, the two building blocks to create your portal.
User Authentication Options
OAuth, Passwordless, and more.
Branding
You can brand your Portal with your logos and choose different colors from a theming palette. You can also choose company specific branding.
Menu Items and Custom Menus
Ability to shape your Portal with a menu that's relevant for your MSP. Custom Menus allow you to show company specific options.
Analytics
Custom Domain
Customers feel more comfortable using a Portal that runs under your domain. With Custom Domain you can host your Portal at https://portal.awesometech.com instead of https://awesometech.deskdirector.com
Personalized, branded Email Templates
Personalized, fully responsive, brandable email templates for onboarding your customers to the DD Portal. You get 1 board included. Bring the DeskDirector experience right into the mailbox with  stunning email notifications. These emails can be personalized,  branded and responsive email notifications. Deeplink back to the Portal ticket with ease.Essentials ships the 8 essential notifications for your primary board/queue. (Extra boards/queues require additional purchases)
Email Template Engine
Bring the DeskDirector experience right into the mailbox with  stunning email notifications. These emails can be personalized,  branded and responsive email notifications. Deeplink back to the Portal ticket with ease. Essentials ships the 8 essential notifications for your primary board/queue. (Extra boards/queues require additional purchases). You get 5 boards/queues included with your Dynamic subscription.
Publishing | 1 Notebook
DeskDirector publishing is the best way to communicate with your customers. Newsletters, updates, bulletins are easily distributed.Notebooks can be a newsletter/magazine published to all your customers. Or they can be an Account Plan shared with an important and high value customer. Essentials ships with one starter notebook to publish to all your customers. 
N/A
Publishing | Up to 30 Notebooks
DeskDirector publishing is the best way to communicate with your customers. Newsletters, updates, bulletins are easily distributed. Notebooks can be a newsletter/magazine published to all your customers. Or they can be an Account Plan shared with an important and high value customer. Your Dynamic subscriptions ships with notebooks. Notebooks can be a newsletter/magazine published to all you customers. Or they can be an Account Plan shared with an important and high value customer.
N/A N/A
DD Tech
DD Tech for Essentials | 1 seat
All-in-one tool for your Level 1 & 2 technicians, this is the 'tech' half of the portal. This plan gives 1 seat access to DD Tech. You can add the more seats after your purchase. 
N/A
DD Tech for Dynamic | 20 seats
All-in-one tool for your Level 1 & 2 technicians, this is the 'tech' half of the portal. This plan gives 20 seats access to DD Tech. You can add the more seats after your purchase. 
N/A N/A
Macros
Feature which allows you to automate certain actions on a ticket, such as standardized replies. Integrated with Markdown.
Inline Forms
Allows you to send forms to Portal users to fill out after a ticket has been created. This is perfect if a ticket has come through the email connector, or if the user has used the wrong request type to create their ticket and they haven't provided your technicians with the correct information.
DD Chat and Broadcast
Enable the new chat and notification system with your customers included with DD tech
Integrations
ConnectBooster
Wise-Pay
QuoteWerks
ScreenConnect
AuthAnvil
Microsoft Flow
  Buy Now Buy Now Buy Now
 

Advantage Components for DD Essentials

 

 

Advantage Components

You can choose add-on components when you are ready directly from your DeskDirector Admin Console, once you're all set up and ready to go.

Feature-Essentials

DD Portal for Windows

$47/month

Desktop version for Portal for Windows operating system.

Feature-Essentials

DD Portal for Mac

$47/month

Desktop version for Portal for Mac operating system.

Feature-Essentials

DD Chat and Broadcast

$97/month

includes 5 DD Tech seats. Enable the new chat and notification system with your customers included with DD tech.

Feature-Essentials

Custom Domain

$97/month

Customers feel more comfortable using a Portal that runs under your domain. With Custom Domain you can host your Portal and choose your own domain.

Feature-Essentials-Dynamic

DD Tech 5 Seats Pack

$30/month

This pack allows you to buy additional seats for your technicians to use DD Tech.

Feature-Essentials-Dynamic

Bigger Brains Office

$127/month

Customers have access on the DD Portal to an award-winning training library of Microsoft Office and related courses.

Feature-Essentials-Dynamic

Bigger Brains General

$127/month

Customers have access on the DD Portal to an award-winning training library of business related courses.

Feature-Essentials-Dynamic

Active Users Booster

$100 every 1000

Once you reach the limit of your active users per month, we will bill an additional $100 for every subsequent 1000.

 

Frequently Asked Questions

  • What are the terms of the contract?

    You can cancel at any time in the month unless you opt for our yearly plan,  then you have an annual commitment.

    Note for (monthly plans) the commitment is to your next  monthly anniversary date.

    Just after your anniversary date, the commitment would be 30 days. 

  • What’s the anniversary date?

    That’s the date of the month you signed up with us. Eg. If you signed up on the 15th January, your anniversary date would be the 15th of every month.

  • What currency do you charge in?

    All DeskDirector's prices are in USD.

  • Do you offer free trials?

    We don't offer free trials.

    As per any of the advantage components (with the exception of the DD Custom Domain), are free during your first month of Essentials signup. 

    For example, if you sign up for Essential on 5th of July, you will have a free trial for advantage until the 5th of August as we won’t charge until your anniversary date.

    You can turn components off if you like before the anniversary date.

  • Can a monthly plan member switch to yearly?

    Yes, you can switch to annual at anytime, just log a ticket via our support portal here.

 
  • What is DD Essentials?

    DD Essentials is the easy and low-cost way to get the superior customer portal. No more stop/start emails and expensive phone calls.

    DD Essentials comes only with a web version. 

    At any time, you can buy DD Portal for Windows or DD Portal for Mac. You will get all the same features as in our web version. 

    If you do go for more than 3000 contacts (congratulations on that!) we will ask you to upgrade to 3000+ at extra $47 per month each.

  • What is DD Tech?

    DD tech is an all-in-one platform for Level 1 & 2 help-desk technicians which is fast and focused on tickets. Learn more.

  • What are Advantage Components?

    Advantage components are the next steps beyond the plans you get. They take customer service to the next level. It also gives you the opportunity to pick and choose the add-ons you need for your organisation. 

 
  • Is Chat a standalone product?

    No, DD Chat and Broadcast work only when your technicians are using DD Tech and Portal. 

  • Can I only buy DD Tech?

    DD Tech is the 'tech' half of the portal. They both work in sync with each other to give you the most effective results. 

  • What is Bigger Brains?

    Your customers can have access to an award-winning training library of Microsoft Office and related courses. Users can find and view the content directly through the DD portal. Learn More.

 
  • What PSAs do you work with?

    • ConnectWise – Both On-Premise and Cloud
    • Autotask
  • What are the PSA’s API credentials?

    For Autotask you need to select a Resource account we can use and send us those credentials.

    For ConnectWise you need to create an API account in the admin section (we provide detailed instructions).

  • Is DeskDirector GDPR Compliant?

    At DeskDirector, we take your privacy very seriously, thus, systems and processes are GDPR compliant. Security and privacy have been designed into DeskDirector from the start.

    Read more about it here.

 
  • How does DeskDirector get configured?

    Once we have your PSA’s API credentials & branding your customers can login and create tickets. So not much configuration for the basics. But you are missing out if you stop there.

    DD Portal has a large number of ways to customize the service experience for your important customer.

    We suggest you start with Request types and work from there. 

  • How long to get DeskDirector live?

    Most systems are live within 24 hours, from the moment you send us the credentials for your PSA’s API and upload your branding.

    We take it from there and sync up your data.

    Your customers will be live from their browsers on all platforms.

  • What does an Active User mean in the licensing?

    An Active User is a user that has logged into the Portal during the month. Your Active User count is the total amount of users that have logged in. 

    We provision 3000 Active USers with Essentials and 9000 with Dynamics. Most MSPs do not have more than 3000. 

    If you need more than your allocated amount (e.g. if you support a university) you can will be provisioned and billed extra users in 1000 user blocks.