Best Practice: add a homepage link to your portal
Choosing DeskDirector as your main weapon of mass customer success can become even more powerful,...
|DD Essentials (Monthly)||DD Essentials (Annual)||DD Dynamic (Monthly)|
3,000 active users per month
3,000 active users per month
9,000 active users per month
The web version of the portal is easy to roll out and responsive to all devices.
|DD Portal for Windows
Desktop version for Portal for Windows operating system
|DD Portal for Mac
Desktop version for Portal for Mac operating system
|Service Catalog Engine
A powerful combination of Request Types and Forms, the two building blocks to create your portal.
|User Authentication Options
OAuth, Passwordless, and more.
You can brand your Portal with your logos and choose different colors from a theming palette. You can also choose company specific branding.
|Menu Items and Custom Menus
Ability to shape your Portal with a menu that's relevant for your MSP. Custom Menus allow you to show company specific options.
Customers feel more comfortable using a Portal that runs under your domain. With Custom Domain you can host your Portal at https://portal.awesometech.com instead of https://awesometech.deskdirector.com
|Personalized, branded Email Templates
Personalized, fully responsive, brandable email templates for onboarding your customers to the DD Portal. You get 1 board included. Bring the DeskDirector experience right into the mailbox with stunning email notifications. These emails can be personalized, branded and responsive email notifications. Deeplink back to the Portal ticket with ease.Essentials ships the 8 essential notifications for your primary board/queue. (Extra boards/queues require additional purchases)
|Email Template Engine
Bring the DeskDirector experience right into the mailbox with stunning email notifications. These emails can be personalized, branded and responsive email notifications. Deeplink back to the Portal ticket with ease. Essentials ships the 8 essential notifications for your primary board/queue. (Extra boards/queues require additional purchases). You get 5 boards/queues included with your Dynamic subscription.
|Publishing | 1 Notebook
DeskDirector publishing is the best way to communicate with your customers. Newsletters, updates, bulletins are easily distributed.Notebooks can be a newsletter/magazine published to all your customers. Or they can be an Account Plan shared with an important and high value customer. Essentials ships with one starter notebook to publish to all your customers.
|Publishing | Up to 30 Notebooks
DeskDirector publishing is the best way to communicate with your customers. Newsletters, updates, bulletins are easily distributed. Notebooks can be a newsletter/magazine published to all your customers. Or they can be an Account Plan shared with an important and high value customer. Your Dynamic subscriptions ships with notebooks. Notebooks can be a newsletter/magazine published to all you customers. Or they can be an Account Plan shared with an important and high value customer.
|DD Tech for Essentials | 1 seat
All-in-one tool for your Level 1 & 2 technicians, this is the 'tech' half of the portal. This plan gives 1 seat access to DD Tech. You can add the more seats after your purchase.
|DD Tech for Dynamic | 20 seats
All-in-one tool for your Level 1 & 2 technicians, this is the 'tech' half of the portal. This plan gives 20 seats access to DD Tech. You can add the more seats after your purchase.
Feature which allows you to automate certain actions on a ticket, such as standardized replies. Integrated with Markdown.
Allows you to send forms to Portal users to fill out after a ticket has been created. This is perfect if a ticket has come through the email connector, or if the user has used the wrong request type to create their ticket and they haven't provided your technicians with the correct information.
|DD Chat and Broadcast
Enable the new chat and notification system with your customers included with DD tech
You can choose add-on components when you are ready directly from your DeskDirector Admin Console, once you're all set up and ready to go.
Desktop version for Portal for Windows operating system.
Desktop version for Portal for Mac operating system.
includes 5 DD Tech seats. Enable the new chat and notification system with your customers included with DD tech.
Customers feel more comfortable using a Portal that runs under your domain. With Custom Domain you can host your Portal and choose your own domain.
This pack allows you to buy additional seats for your technicians to use DD Tech.
Customers have access on the DD Portal to an award-winning training library of Microsoft Office and related courses.
Customers have access on the DD Portal to an award-winning training library of business related courses.
Once you reach the limit of your active users per month, we will bill an additional $100 for every subsequent 1000.
You can cancel at any time in the month unless you opt for our yearly plan, then you have an annual commitment.
Note for (monthly plans) the commitment is to your
Just after your anniversary date, the commitment would be 30 days.
That’s the date of the month you signed up with us. Eg. If you signed up on the 15th January, your anniversary date would be the 15th of every month.
All DeskDirector's prices are in USD.
We don't offer free trials.
As per any of the advantage components (with the exception of the DD Custom Domain), are free during your first month of Essentials signup.
For example, if you sign up for Essential on 5th of July, you will have a free trial for advantage until the 5th of August as we won’t charge until your anniversary date.
You can turn components off if you like before the anniversary date.
Yes, you can switch to annual at anytime, just log a ticket via our support portal here.
First, you need to sign up for DD Essentials and DD Dynamic. These are our core plans.
Then you will have an option to add any of the advantage components to your plan in the Admin Console.
If you forget to turn off the component and if you are few days over, we will prorate the charge.
If you turn off the component, you will not be charged from the next monthly billing cycle.
Every seat after the first DD Tech/Chat and Broadcast add-on will need to be purchased in packs of 5 for the price of $30/month.
DD Essentials is the easy and low-cost way to get the superior customer portal. No more stop/start emails and expensive phone calls.
DD Essentials comes only with a web version.
At any time, you can buy DD Portal for Windows or DD Portal for Mac. You will get all the same features as in our web version.
If you do go for more than 3000 contacts (congratulations on that!) we will ask you to upgrade to 3000+ at extra $47 per month each.
DD tech is an all-in-one platform for Level 1 & 2 help-desk technicians which is fast and focused on tickets. Learn more.
Advantage components are the next steps beyond the plans you get. They take customer service to the next level. It also gives you the opportunity to pick and choose the add-ons you need for your organisation.
No, DD Chat and Broadcast work only when your technicians are using DD Tech and Portal.
DD Tech is the 'tech' half of the portal. They both work in sync with each other to give you the most effective results.
Your customers can have access to an award-winning training library of Microsoft Office and related courses. Users can find and view the content directly through the DD portal. Learn More.
For Autotask you need to select a Resource account we can use and send us those credentials.
For ConnectWise you need to create an API account in the admin section (we provide detailed instructions).
At DeskDirector, we take your privacy very seriously, thus, systems and processes are GDPR compliant. Security and privacy have been designed into DeskDirector from the start.
Read more about it here.
The DD Essentials plan is self service plan. There are comprehensive guides in our Knowledge base
You can get help and guidance by logging a ticket through our Support Portal
The DD Dynamic Plan has a dedicated Customer Success Agent. Special support options are available through our Support Portal Screen-share support is available as required
We have a consulting team for Dynamic projects. You can talk to your CS Agent for options
Once we have your PSA’s API credentials & branding your customers can login and create tickets. So not much configuration for the basics. But you are missing out if you stop there.
DD Portal has a large number of ways to customize the service experience for your important customer.
We suggest you start with Request types and work from there.
Most systems are live within 24 hours, from the moment you send us the credentials for your PSA’s API and upload your branding.
We take it from there and sync up your data.
Your customers will be live from their browsers on all platforms.
An Active User is a user that has logged into the Portal during the month. Your Active User count is the total amount of users that have logged in.
We provision 3000 Active USers with Essentials and 9000 with Dynamics. Most MSPs do not have more than 3000.
If you need more than your allocated amount (e.g. if you support a university) you can will be provisioned and billed extra users in 1000 user blocks.