Grow Help Desk Efficiency With DD Tech

DD Tech and Portal give you the best value when used together. DD Tech takes care of your technicians while the Portal focuses on customers. We make customer experience effortless for both sides.

Why Should You Use DD Tech?

DD Tech is an all-in-one tool that sits on top of your help desk ticketing system. It is designed for Level 1 & 2 help-desk technicians to improve efficiency and productivity


All Tools in One Place

Your technicians can quickly create and triage tickets, manage live chat and customer expectations all through one interface.


No Repeated Procedures

Repeatable work can be automated and standardized, and procedures shared & consumed across the team.


Easily Add Time

Concerned about unbilled time? Automated timers start, stop and insert time instantly, giving you more accurate billing.


Live Chat with Customers

Solve quick fixes with DD Talk, speak to your customers on chat, and resolve their issue without email.


Visibility Over Tickets

Never lose track of tickets with multiple, persisting in-screen tabs.


Keep Your Customers Informed

Keep customers in-the-know on the important updates and notifications. No more lost emails.

Experience DeskDirector with our Live Tour Below!

Overall DD Tech is a great tool for our entry level engineers.Teaching and learning the market leading PSA systems is overwhelming, and the most time-consuming part of onboarding a new engineer.DD Tech bundles all our core features, places them in an intuitive layout, and allows our engineers to perform our businesses core actions without having to touch our PSA.

— Aaron Corney, Service Desk Manager, Lancom Technology


To access the free version you have to be a DeskDirector customer. If you are a customer you can get immediately started here or find out more below.

find more here

DD Tech is designed to make life simple for Level 1 and Level 2 helpdesk teams.
DD Portal is a platform focused on the end user – your customers.

Level 1 and 2 helpdesk teams. This tool is to increase the productivity of your help-desk team.

DD Tech seamlessly integrates with Connectwise and Autotask.

Yes, but not for your daily tasks. DD Tech takes care of your everyday requirements, but for exceptional cases you will need access to your PSA.

DD Tech has been designed specifically make life simple for Level 1 and 2 engineers. It is ideal for new engineers, as it enables you to cut down their training time and get them answering tickets faster.

No, it is an in-built add-on feature in Tech to enable chat between your customers and help-desk technician. 

This is included in our Dynamic Plan, but is an add-on for our Essentials Plan. Have a look at the pricing here.

No, the interface is simple, intuitive, and user-friendly. Your engineers don’t need any additional training.

DD Tech is an all-in-one platform for Level 1 and Level 2 helpdesk teams that offers significant advantages, such as:

  • lessen use of PSA
  • create, edit and view tickets
  • live chat and call back request available
  • automate responses with macro
  • broadcast important information
  • process tickets faster
  • automatically capture time

No, it comes as a service bundle with the DD Portal because they are designed to work with each other and offer the great customer service you are after. 

find more here