Best Practice: add a homepage link to your portal
Choosing DeskDirector as your main weapon of mass customer success can become even more powerful,...
DD Tech and Portal give you the best value when used together. DD Tech takes care of your technicians while the Portal focuses on customers. We make customer experience effortless for both sides.
DD Tech is an all-in-one tool that sits on top of your help-desk ticketing system.
It is designed for Level 1 & 2 help-desk technicians to improve efficiency and productivity.
Your technicians can quickly create and triage tickets, manage live chat and customer expectations all through one interface.
Repeatable work can be automated and standardized, and procedures shared & consumed across the team.
Concerned about unbilled time? Automated timers start, stop and insert time instantly, giving you more accurate billing.
Solve quick fixes with DD Talk, speak to your customers on chat, and resolve their issue without email.
Keep customers in-the-know on the important updates and notifications. No more lost emails.
"Overall DD Tech is a great tool for our entry level engineers.
Teaching and learning the market leading PSA systems is overwhelming, and the most time consuming part of onboarding a new engineer.
DD Tech bundles all our core features, places them in an intuitive layout, and allows our engineers to perform our businesses core actions without having to touch our PSA."
Level 1 and 2 helpdesk teams. This tool is to increase the productivity of your help-desk team.
DD Tech seamlessly integrates with Connectwise and Autotask.
Yes, but not for your daily tasks. DD Tech takes care of your everyday requirements, but for exceptional cases you will need access to your PSA.
DD Tech has been designed specifically make life simple for Level 1 and 2 engineers. It is ideal for new engineers, as it enables you to cut down their training time and get them answering tickets faster.
No, it is an in-built add-on feature in Tech to enable chat between your customers and help-desk technician.
This is included in our Dynamic Plan, but is an add-on for our Essentials Plan. Have a look at the pricing here.
No, the interface is simple, intuitive, and user-friendly. Your engineers don’t need any additional training.
DD Tech is an all-in-one platform for Level 1 and Level 2 helpdesk teams that offers significant advantages, such as: