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2 min read

Important Communication for HUD and WPF Users

By Serena Cappellini on May 30, 2019 2:26:31 PM

We will stopping support and development on HUD and WPF products starting from the 1st of July 2019.

Topics: Technical DD Tech DD Portal development important updates product updates Support Product
4 min read

5 Benefits of Using DeskDirector Support Portal

By Irina Kavchik on Nov 8, 2018 1:02:42 PM

Topics: Technical msp tools Support Product
2 min read

Are you happy with DeskDirector support?

By Irina Kavchik on Jul 10, 2018 2:48:53 PM

As an MSP, you would by now be familiar with the term CSAT. You probably adopted some form of customer satisfaction system with your service delivery practices already, and we hope you and your customers are seeing the benefits of it!

Topics: Technical Support Customer Success
2 min read

Important update on Internet Explorer

By Catalina Ramirez on Jun 27, 2018 2:04:02 PM

We are freezing development for Internet Explorer. This means that in the coming months new features will be targeted for the modern evergreen browsers like Edge, Chrome and FireFox. Your users will have a great experience on Edge, Chrome and FireFox, the Windows client and the Mac client. Users can continue using Internet Explorer 11 but 'mileage will vary' and the experience will slowly degrade.

Topics: Technical UI development integrations important updates product updates Support
1 min read

Staff HUD Deprecation

By DeskDirector Team on May 24, 2018 3:45:45 PM

 

Topics: Technical DD Tech Support
1 min read

How to Test Out New Features in DD Tech?

By Irina Kavchik on Mar 26, 2018 2:54:11 PM

We know that some of you can't wait for DD Tech to be released. DD Tech has a goal to make every techs day a great day! We want every tech to be a master of solving complex technical issues, rather than a master of complex ticketing/help-desk systems inside ConnectWise or Autotask.

Topics: Technical DD Tech Support
1 min read

Three ways to log into the Admin Console Login

By Catalina Ramirez on Mar 9, 2018 2:51:29 PM

You can login to the admin console using any one of three intuitive, secure methods 

(1) Using your PSA account credentials
(2) Using a token sent to your mailbox
(3) Using your Office 365/Azure AD account


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Topics: Technical Features product updates Support
2 min read

DeskDirector Consulting Part 3: Large Software Projects

By Irina Kavchik on Feb 8, 2018 4:48:51 PM

Topics: Business Support Consulting
2 min read

DeskDirector Consulting Part 2: Small Extensions

By Irina Kavchik on Jan 31, 2018 5:22:04 PM

 

 

In the first video about consulting, we talked about configurations and how DeskDirector Consulting can help busy MSPs to configure different parts of DeskDirector to get the most benefit from it.

In this video Warwick will introduce you to another part of consulting - Small Extensions, watch it now!

Topics: Business Support Consulting
1 min read

DeskDirector Consulting Part 1: Configurations 

By Irina Kavchik on Jan 18, 2018 2:28:49 PM

 

At the end of last year we announced our new consulting services. This is different from DeskDirector Support which will remain the same across all our customers.

There are 3 types of consulting services that DeskDirector Consulting will provide:

Topics: Business Support Consulting
2 min read

Introducing More Support Options

By Warwick Eade on Jan 9, 2018 3:53:14 PM

DeskDirector Consulting Explained: 

At the end of the year 2017, we announced that we are going to introduce DeskDirector Consulting.

What does it mean for you? In a nutshell: 

  • Free ticket based support continues unchanged.
  • Our new Consulting team is here for those who want the same advanced configurations as our leading partners have (but don't have in-house resources to implement).
  • Consulting will never charge you without your written permission.
  • All Consulting inquiries start with the free ticket based support you use now.
Topics: Business Support Consulting
4 min read

DeskDirector 2017 Highlights

By Irina Kavchik on Dec 21, 2017 2:57:06 PM

This amazing year is coming to an end and we thought it would be great to share what we have done during this year, and put some light on what’s coming up in 2018!

Topics: Business Support Product
2 min read

Older version of DeskDirector will be no longer supported

By Catalina Ramirez on Oct 11, 2017 1:08:08 PM

Here at DeskDirector we want to make sure that our clients can use all the latest features and changes we have to offer. Due to this, we need to say goodbye to the old and welcome in the new. 

Topics: DD Tech important updates Support

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