Best Practice: add a homepage link to your portal
Choosing DeskDirector as your main weapon of mass customer success can become even more powerful,...
Ask your customers the right questions during a support request through custom forms. This helps your get all the information in one go, instead of waiting for your customers to respond.
Level 1 &2 helpdesk technicians get access to DD Tech, an all-in-one platform seamlessly integrated with ConnectWise or Autotask. DD Tech is fast and focused to the helpdesk needs.
Brand the portal as per your requirements to familiarize your customers with your MSP business and become their go-to technology adviser.
Set up approvers and get quick responses with our approval system all in the portal without emails.
A user-friendly interface where your users can view, create and close tickets, see quotes and invoices in one place.