Boost Your CSAT by 20% with the #1 Customer Support Portal
DeskDirector's powerful customer support portal empowers your team to put customers first with expedited support processes, branding customization, slashed ticket resolution times, and more.
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They Trust Us:
![lancom_1 lancom_1](https://www.deskdirector.com/hs-fs/hubfs/lancom_1.png?width=122&height=76&name=lancom_1.png)
![avita avita](https://www.deskdirector.com/hs-fs/hubfs/avita.jpg?width=130&height=47&name=avita.jpg)
![DD Client Logo Evolve IT Grey DD Client Logo Evolve IT Grey](https://www.deskdirector.com/hubfs/DD%20Client%20Logo%20Evolve%20IT%20Grey.png)
Provide Quick, Easy, Accurate Support.
![Reduce ticket resolution time](https://www.deskdirector.com/hs-fs/hubfs/time.webp?width=150&height=150&name=time.webp)
Reduce Ticket Resolution Time
Ask customers the right questions through custom forms, helping you get all the information in one go and reducing back and forth.
![Helpdesk Tools](https://www.deskdirector.com/hs-fs/hubfs/DD-Icons-_1_.webp?width=150&height=150&name=DD-Icons-_1_.webp)
Focus on Tickets with Helpdesk Tools
Level 1 & 2 helpdesk technicians get access to DD Tech, an all-in-one platform seamlessly integrated with ConnectWise or Autotask.
![Custom Branded Portal](https://www.deskdirector.com/hs-fs/hubfs/DD%20icons-1.webp?width=150&height=150&name=DD%20icons-1.webp)
Create a Custom Branded Portal
Create a branded client portal to your requirements to familiarize your customers with your MSP business and become their go-to technology adviser.
![Approval Processes](https://www.deskdirector.com/hs-fs/hubfs/approvals-2.png?width=150&height=150&name=approvals-2.png)
Expedite Approval Processes
Set up approvers and get quick responses with our automated approval system, all within the portal.
![inbox](https://www.deskdirector.com/hs-fs/hubfs/inbox.png?width=150&height=150&name=inbox.png)
Unclutter Customers' Inboxes
Implement a user-friendly interface where your users can view, create and close tickets, see quotes and invoices all in one place.
![chat help desk](https://www.deskdirector.com/hs-fs/hubfs/Chat-1.png?width=150&height=150&name=Chat-1.png)
Chat with Customers in Real-Time
Use the Live Chat functionality to resolve simpler issues faster, allowing you to focus on higher priority tickets in the queue.
![DD Client Logo Evolve IT Grey](https://www.deskdirector.com/hs-fs/hubfs/DD%20Client%20Logo%20Evolve%20IT%20Grey.png?width=168&height=48&name=DD%20Client%20Logo%20Evolve%20IT%20Grey.png)
"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."
— Nick Moran, Evolve IT
![lancom_1](https://www.deskdirector.com/hs-fs/hubfs/lancom_1.png?width=100&height=62&name=lancom_1.png)
"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."
— Aaron Corney, Lancom Technology