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2 min read

Important Communication for HUD and WPF Users

By Serena Cappellini on May 30, 2019 2:26:31 PM

We will stopping support and development on HUD and WPF products starting from the 1st of July 2019.

Topics: Technical DD Tech DD Portal development important updates product updates Support Product
2 min read

Mapping the road in 2019 for the modern MSP

By Warwick Eade on Jan 29, 2019 3:39:00 PM


Topics: Business DD Tech DD Portal product updates
4 min read

Wrapping up 2018 | Climbing the summit

By Warwick Eade on Dec 20, 2018 7:23:03 AM


The year is coming to a halting end with some fantastic wins by DeskDirector. Now you can provide the customers with the effortless service you have always wanted with our custom forms, DD tech, email templates, our new user-interface and OAuth integration. 

Topics: New Features DD Portal product updates Customer Success
2 min read

November Product Update: Improved engineer experience

By Poorvi Jhawar on Dec 3, 2018 11:18:17 AM

This update marks our second-to-last product update, and we could not be more excited to share our hard work with you this month. This Christmas, give your customers and engineers the ultimate gift – improved experiences. 

Topics: Technical Business DD Tech DD Portal product updates
4 min read

Client communication portal - new & improved

By Irina Kavchik on Nov 14, 2018 4:29:18 PM

We are pleased to announce that our improved portal UI is ready to go! We made a huge interface revamp to the main request support page. 

In this article, we introduce you to the new and improved request support page of our client communications portal, explain what’s changed from the current design and what benefits you get from it. Let’s dive in!

Topics: DD Portal product updates Chat Customer Success
6 min read

October Product Update: Quick Wins with a New Portal UI

By Irina Kavchik on Oct 31, 2018 3:30:35 PM

Topics: DD Portal product updates Customer Success
2 min read

Important update on Internet Explorer

By Catalina Ramirez on Jun 27, 2018 2:04:02 PM

We are freezing development for Internet Explorer. This means that in the coming months new features will be targeted for the modern evergreen browsers like Edge, Chrome and FireFox. Your users will have a great experience on Edge, Chrome and FireFox, the Windows client and the Mac client. Users can continue using Internet Explorer 11 but 'mileage will vary' and the experience will slowly degrade.

Topics: Technical UI development integrations important updates product updates Support
2 min read

Introducing CSV Export Feature

By Catalina Ramirez on Apr 26, 2018 5:02:06 PM


You've spoken, we've listened. One of the biggest requests we get here at DeskDirector is for more visibility and reporting.

Topics: New Features product updates admin console
1 min read

Three ways to log into the Admin Console Login

By Catalina Ramirez on Mar 9, 2018 2:51:29 PM

You can login to the admin console using any one of three intuitive, secure methods 

(1) Using your PSA account credentials
(2) Using a token sent to your mailbox
(3) Using your Office 365/Azure AD account

Topics: Technical Features product updates Support