Best Practice: add a homepage link to your portal
Choosing DeskDirector as your main weapon of mass customer success can become even more powerful,...
Hi, I’m Warwick, I’m the founder of DeskDirector and I’m also a founder of LANcom Technology, an MSP located in Auckland, New Zealand. LANcom was founded in 1988 and unrecognizable today from where we started.
DeskDirector started life as a big blue dot on the whiteboard of Lancom Technology. Lancom’s corporate colours were originally blue, and I wanted a blue button on every client’s desktop. By clicking that button our customers should find out everything about their I.T. At Lancom we still brand our DeskDirector “the Lancom button”
At Lancom, we set a goal for our clients to feel talented and in-control with their information systems. Relying exclusively on email, phone and meetings was not helping this initiative. Too often our customers were missing important information. Too often that missing info made them feel helpless and stupid. So, we started writing our own Customer Portal Software.
We launched it to our clients and they loved it. We showed our HTG peer group and they were just as enthusiastic. We started selling the product and, in late 2012, DeskDirector began.