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First Class Customer Success Platform for MSPs

For Connectwise and Autotask. Focus on your users and your tech team at the same time.

 

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Change the Way You Manage Customer Service

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Automate Tasks

DeskDirector empowers managed service providers to fully automate processes. Never miss a step and save your staff valuable time while improving the service you offer.

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Streamline Communication

DeskDirector ensures your customer service team has all the information necessary to close tickets efficiently. Minimize time spent per ticket and increase the efficacy of the service you provide to your customers.

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Maintain Margins

DeskDirector provides the tools to manage every customer’s SLA accurately. Never underserve or overserve a client again with our intuitive toolset.

A Solution for All Your Needs

  • Customer Experience

  • Client Management

  • Service Orchestration

  • Prioritization Management

  • Service Customization

  • Customer Education

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Our full suite of tools creates a user-friendly experience with streamlined information, automated updates and enhanced analytics to deliver exceptional service to your customers.

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Meet the needs of all of your customers. With our platform, designate these customers as VIPs, fast track their tickets and provide your techs the background details needed to serve these critical clients best.

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Streamline responses to the most common service requests by creating powerful service orchestration within your platform. From a single ticket, trigger emails, surveys, forms, approvals, automated follow-ups and more.

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Automatically prioritize tickets as they come in, ensure that P1 tickets get resolved promptly and fast track tickets from VIP customers. Establish protocols for answering tickets in order of priority and urgency and provide techs with all the information they need.

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Personalize the experience of customers. Customize their portal with your brand or theirs, create custom menus to facilitate access to what matters most to them and develop specific service catalogs to meet their needs.

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Increase employee efficiency by providing customers with educational resources such as notebooks and magazines directly available to customers in the user portal.

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"Really loving having DeskDirector. It's a real game-changer for us."

- Chris Davis, Managing Director, Evologic

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"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started to win new business."

- Nick Moran, Evolve IT

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"DeskDirector is enabling us to streamline our services, improve our response time, stand out to our prospects and impress our clients."

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"Being able to replace so many apps with one central platform not only saves us money, it saves time and many headaches."

Welcome to Predictable, Scalable, Centralized Customer Service

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User-Optimized Portal

  • Customize navigation for ease of use
  • Brand with your logo or your client’s logo
  • Personalize with a dedicated domain
  • Connect on your desktop or through the web-based portal
  • Provide vital resources for clients and service representatives

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Highly-Efficient Workflows

  • Develop automated processes to serve clients faster
  • Designate high-priority customers as VIP
  • Supply important details to technicians when they need it
  • Update clients with automated digests
  • Reduce time-consuming communication chains
  • Streamline incoming client requests
  • Establish custom approval processes with notification rules

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Long-Lasting Business Partnerships

  • Equip clients with a training library and resources in the portal
  • Communicate regularly to keep customers engaged
  • Remain transparent about services with descriptive ticket details
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Integrated With Your PSA

Interacts With PSA

Interacts with your PSA every few seconds

Updates Ticket Info

Updates company and ticket information

Informs ticket progres

Informs your users of the ticket progress