Best Practice: add a homepage link to your portal
Choosing DeskDirector as your main weapon of mass customer success can become even more powerful,...
Easy login options
Conclusive ticket information using Custom Forms
Customizable custom domain, brand colours, and logo
Integrates well with your PSA – your customers get notifications
Available on Mac and Windows, Web and Mobile
Upload content for education and onboarding
Reports, invoices and quotes can be viewed by customers
Initiate chat for quick support
Receive broadcasts under critical outages
Servers and Database are deployed to the AWS cloud. Our security settings are conforming to AWS' s recommended best practices.
All passwords saved in our system has been hash and salted. The only way to recover the password is to reset.
Our database is hosted on AWS and inside internal network. To add extra security, it's also IP locked.
Our server is protected by HTTPS and follows best practices. Received an overall rating of “A” on SSL labs report and we are encrypted end-to-end.
DeskDirector provides a superior customer portal experience.
Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business.
Really loving having DeskDirector. It's a real game changer for us.
With the integration provided by DeskDirector, ConnectWise has turned into a weapon of empowerment.
DeskDirector is our hardest working team member, providing value every day to our Customers and Internal Staff.