Deliver Better Customer Service with a Smart Support Portal

Easy login options

Conclusive ticket information using Custom Forms

Customizable custom domain, brand colours, and logo

Integrates well with your PSA – your customers get notifications

Available on Mac and Windows, Web and Mobile

Upload content for education and onboarding

Reports, invoices and quotes can be viewed by customers

Initiate chat for quick support

Receive broadcasts under critical outages

• Clean and intuitive interface to focus on tickets
• Updated information from your PSA – ConnectWise and Autotask (On-Premise and Cloud)
• Easy login with your PSA membership credentials
• Capture time spent on a ticket easily without having to calculate
• Automate ticket responses and standard operating procedures with macros for quick support
• Respond to chat initiated by customers and manage them through Chat Session Manager
• Send broadcasts in case of critical outage to notify customers immediately

• Communicates with your PSA – using their APIs for fresh info
• Set up different login options 
• Brand and customize the portal 
• Create request types that resonate with your clients
• Use form templates or create forms to get ticket information
• Upload educational and marketing information for customers
• Set a ‘VIP’ status for the most important customers
• Choose the amount of access for each customer or company
• Select approvers from each company for an effective approval system