All-In-One Low-Code Automation Solution
DeskDirector combines ITSM software, your client portal, and SOP management into a single, one-stop solution. Promote customer satisfaction, meet your top KPIs, and drive higher output from DeskDirector’s centralized hub.
Scalability Starts Here
Improved Client Relationships
Create first-class customer experiences and build better relationships with the client service portal
Automated ITSM Workflows
Simplify tasks, improve performance, and boost efficiency with powerful IT automation
Enhanced Process Management
Manage your processes with SOP software designed to promote standardized procedures
DeskDirector Portals: A Cohesive Approach
Client Portal
The Centralized Platform for Clients or Non-Tech Users
This is the user-facing service portal where your clients and end-users submit service requests, chat with your support team, and track their ticket progress.
Enhance the look and feel of the client portal with flexible customization and branding for individual users or entire organizations.
Connect users quickly with support reps through live chat and advanced forms. Additionally, provide helpful self-support videos and materials for simple inquiries.
Tech Portal
The IT Automation-Powered Helpdesk
Your technicians can use the DD Tech interface to manage tickets, get approvals, and automate workflows.
This sleek, intuitive interface works with your current ticketing system to simplify your operations, onboard new techs, and improve team performance.
DD Tech bundles all the core PSA features and places them in an intuitive layout, empowering your teams to triage tickets and improve resolution times.
4X
Faster Ticket Resolution
20%
Higher CSAT Scores
+10%
Increase in IT ROI
100%
Hassle-Free
DeskDirector Protects You With Advanced Security Measures
Azure Cloud
Servers and the database are deployed to the Azure cloud. Our security settings conform to Microsoft's recommended best practices.
Password Protection
All passwords saved in our system have been hash and salted. The only way to recover the password is to reset it.
GDPR
DeskDirector is entirely GDPR compliant, so you know that privacy is protected.
Secure Hosting
Our database is hosted on Microsoft Azure and inside the internal network. To add extra security, it's also IP locked.
SSL Labs A-Rating
Our server is protected by HTTPS and follows best practices. We’ve received an overall rating of “A” on the SSL labs report, and we are encrypted end-to-end.
