The Service Management Ecosystem That Accelerates Your Business

DeskDirector combines ITSM software, your client portal, and SOP management into a single, one-stop solution. Promote customer satisfaction, meet your top KPIs, and drive higher output from DeskDirector’s centralized hub.

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Scalability Starts Here.

MSP client portal

Improved Client Relationships

Create first-class customer experiences and build better relationships with the client service portal.

ITSM

Automated ITSM Workflows

Simplify tasks, improve performance, and boost efficiency with powerful IT automation.

IT automation

Enhanced Process Management

Manage your processes with SOP software designed to promote standardized procedures.

DeskDirector Portals: A Cohesive Approach

User Portal

The Centralized Platform for Clients or Non-Tech Users

  • This is the user-facing service portal where your clients and end-users submit service requests, chat with your support team, and track their ticket progress.  
  • Enhance the look and feel of the client portal with flexible customization and branding for individual users or entire organizations. 
  • Connect users quickly with support reps through live chat and advanced forms. Additionally, provide helpful self-support videos and materials for simple inquiries.  

 

custom client portal
IT automation

Tech Portal

The IT Automation-Powered Helpdesk

  • Your technicians can use the DD Tech interface to manage tickets, get approvals, and automate workflows. 
  • This sleek, intuitive interface works with your current ticketing system to simplify your operations, onboard new techs, and improve team performance.  
  • DD Tech bundles all the core PSA features and places them in an intuitive layout, empowering your teams to triage tickets and improve resolution times.  

Admin Portal

The Process-Driven Management Hub

  • The admin portal is home to management and your Ops team. Managers control settings, permissions, interface branding, customizations, and more. 
  • Create your service catalogue using the Request Types and Forms Designer features.  
  • Build branded email notifications, control user and employee access, and configure all administrative portal processes and functions. 
client portal features

DeskDirector Protects You With Advanced Security Measures

AWS Cloud

AWS Cloud

Servers and the database are deployed to the AWS cloud. Our security settings conform to AWS' s recommended best practices. 

Password

Password Protection

All passwords saved in our system have been hash and salted. The only way to recover the password is to reset it. 

GDPR compliance

GDPR

DeskDirector is entirely GDPR compliant, so you know that privacy is protected. 

Hosting

Hosting

Our database is hosted on AWS and inside the internal network. To add extra security, it's also IP locked. 

SSL

SSL Labs A-Rating

Our server is protected by HTTPS and follows best practices. We’ve received an overall rating of “A” on the SSL labs report, and we are encrypted end-to-end. 

"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."

— Aaron Corney, Lancom Technology

"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."

— Nick Moran, Evolve IT

The ITSM Software That Powers End-to-End Organizational Excellence.

DeskDirector gives your business the competitive edge it needs. Provide stellar customer experiences, automate critical tasks and workflows, and completely standardize your internal processes.

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