<img height="1" width="1" alt="" style="display:none" src="https://www.facebook.com/tr?id=1457322577899094&amp;ev=PixelInitialized">

Deliver Better Customer Service with a Smart Support Portal

DeskDirector, better customer service with a smart support portal

See how you can improve customer experience with DeskDirector

Apart from being a better alternative to ConnectWise Client Portal and AutoTask Client Portal, DeskDirector elevates the end-user experience by leaps and bounds. 

A holistic approach to customer service with DeskDirector

Walk through DeskDirector Tools

User-friendly portal for customers

  • Easy login options to the portal, without having to remember a password.
  • Conclusive ticket information using Custom forms to solve tickets in the first response
  • Customize and brand your portal with a custom domain, brand colours, and logo
  • Integrates well with your PSA – ConnectWise and Autotask, so your customers get notifications when:
  • Available on Desktop – Mac and Windows, Web and Mobile to give customers support where and when they need it
  • Upload content for education and onboarding
  • Reports, invoices and quotes can be viewed by customers
  • Initiate chat for quick support
  • Receive broadcasts under critical outages
User friendly portal for customers

All-in-one tool for Level 1 & 2 technicians

  • Clean and intuitive interface to focus on tickets
  • Updated information from your PSA – ConnectWise and Autotask (On-Premise and Cloud)
  • Easy login with your PSA membership credentials
  • Capture time spent on a ticket easily without having to calculate
  • Automate ticket responses and standard operating procedures with macros for quick support
  • Respond to chat initiated by customers and manage them through Chat Session Manager
  • Send broadcasts in case of critical outage to notify customers immediately
All-in-one tool for technicians level 1 and 2

Your back-end to DD Portal and Tech

  • Communicates with your PSA – ConnectWise and AutoTask using their APIs for fresh information
  • Set up login options you want your customers to have
  • Brand and customize the portal 
  • Create request types that resonate with your clients
  • Use form templates or create forms to get ticket information
  • Upload educational and marketing information for customers
  • Set a ‘VIP’ status for the most important customers
  • Choose the amount of access received by each customer or company
  • Select approvers from each company for an effective approval system
Admin console for optimization

Streamline your work with integrated tools

Integrates with ConnectWise Manage and Autotask

DeskDirector is a secure solution

Amazon web services
  • Servers and Database are deployed to the AWS cloud
  • Our security settings are conforming to the best practices recommended by AWS
Protected by HTTPS
  • Our server is protected by HTTPS and follows best practices
  • Received an overall rating of “A” on SSL labs report – This means that data transactions between clients (TECH, PORTAL, ADMIN CONSOLE) are encrypted end-to-end
Database hosted on AWS
  • Our database is hosted on AWS and inside internal network and are also IP locked

 

Super secure software
  • All passwords saved in our system has been hash and salted. The only way to recover the password is to reset.

 

GDPR compliant

GDPR compliant

What our customers think about DeskDirector

Give your customers the service they deserve Try DeskDirector today and see it for yourself!