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Deliver Better Customer Service with a Smart Support Portal

 

 

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See how you can improve customer experience with DeskDirector

Apart from being a better alternative to ConnectWise Client Portal and AutoTask Client Portal, DeskDirector elevates the end-user experience by leaps and bounds.

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Walk through the DeskDirector Tools

 

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End User - DD Portal

Easy login options

Conclusive ticket information using Custom Forms

Customizable custom domain, brand colours, and logo

Integrates well with your PSA – your customers get notifications

Available on Mac and Windows, Web and Mobile

Upload content for education and onboarding

Reports, invoices and quotes can be viewed by customers

Initiate chat for quick support

Receive broadcasts under critical outages

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Help Desk - DD Tech

  • Clean and intuitive interface to focus on tickets
  • Updated information from your PSA – ConnectWise and Autotask (On-Premise and Cloud)
  • Easy login with your PSA membership credentials
  • Capture time spent on a ticket easily without having to calculate
  • Automate ticket responses and standard operating procedures with macros for quick support
  • Respond to chat initiated by customers and manage them through Chat Session Manager
  • Send broadcasts in case of critical outage to notify customers immediately

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Back End - Admin Console

  • Communicates with your PSA – using their APIs for fresh info
  • Set up different login options 
  • Brand and customize the portal 
  • Create request types that resonate with your clients
  • Use form templates or create forms to get ticket information
  • Upload educational and marketing information for customers
  • Set a ‘VIP’ status for the most important customers
  • Choose the amount of access for each customer or company
  • Select approvers from each company for an effective approval system

A holistic approach to customer service

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DeskDirector is a secure solution

AWS Cloud

Servers and Database are deployed to the AWS cloud. Our security settings are conforming to AWS' s recommended best practices.

Secure Passwords

All passwords saved in our system has been hash and salted. The only way to recover the password is to reset.

Database

Our database is hosted on AWS and inside internal network. To add extra security, it's also IP locked.

SSL Encryption

Our server is protected by HTTPS and follows best practices. Received an overall rating of “A” on SSL labs report and we are encrypted end-to-end.

DeskDirector provides a superior customer portal experience.
Jeannine
Jeannine Edwards
Former Director of Community | ConnectWise
Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business.
Nick
Nick Moran
Evolve IT
Really loving having DeskDirector. It's a real game changer for us.
Chris
Chris Davies
Managing Director | Evologic
With the integration provided by DeskDirector, ConnectWise has turned into a weapon of empowerment.
Jesse
Jesse Jenken
BulletProof Infotech
DeskDirector is our hardest working team member, providing value every day to our Customers and Internal Staff.
Aaron
Aaron Corney
Service Desk Manager | LANcom Technology
 

Try our free demo today

 

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