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2 min read

Help Technicians and Users with 'Task Forms'

By Serena Cappellini on Apr 22, 2020 5:29:14 PM

what's a 'task form'

Task Form is a feature that allows you to send additional forms to already existing tickets, making them appear directly in the User Portal for your customers to review and complete.

Topics: Technical DD Tech Forms
1 min read

Run DD Tech inside CW Manage

By Serena Cappellini on Apr 7, 2020 4:19:22 PM

Let's keep it short and sweet: did you know you can run DD Tech inside your ConnectWise Manage?

Topics: DD Tech ConnectWise
1 min read

Work From Anywhere

By Warwick Eade on Mar 25, 2020 10:45:35 AM

The COVID-19 crisis continues to evolve. You and your customers will want your people to work from home effectively. Many are working from home already.

Topics: DD Tech important updates covid19
1 min read

Product Release: new, improved look for DD Tech

By Serena Cappellini on Feb 17, 2020 4:04:13 PM

what's new in dd tech

With the latest DD Tech release we've dramatically improved the overall UX/UI, taking on board lots of the user voice feedback received from DeskDirector's users.

Topics: DD Tech Product Release
4 min read

Notification system for your end-user portal and help-desk tool

By DeskDirector Team on Aug 6, 2019 10:53:39 AM


Topics: DD Tech DD Portal
4 min read

6 Ways an efficient help-desk improves your bottom line

By Poorvi Jhawar on Jun 26, 2019 11:16:01 AM

DeskDirector came into being out of necessity – there were no easy tools available in the MSP Industry to help with customer service.  

Topics: Business DD Tech Chat
2 min read

Important Communication for HUD and WPF Users

By Serena Cappellini on May 30, 2019 2:26:31 PM

We will stopping support and development on HUD and WPF products starting from the 1st of July 2019.

Topics: Technical DD Tech DD Portal development important updates product updates Support Product
3 min read

Must-Try Features of DD Tech

By Serena Cappellini on May 20, 2019 2:47:16 PM

What is an ideal help-desk tool?

A tool that sits on top of your PSA and aids in ticket resolution - that is ALL your techs need on a daily basis. They are not using all the features of a PSA, and the distraction just slows them down.

Hence we found a solution: DD Tech, a help-desk tool for Level 1 & 2 techs.

It helps techs resolve tickets faster - whilst fully integrating with your PSA - and doesn’t require any training. Just click to open and start using.

Now, how cool is that?

Topics: Business DD Tech
2 min read

Mapping the road in 2019 for the modern MSP

By Warwick Eade on Jan 29, 2019 3:39:00 PM


Topics: Business DD Tech DD Portal product updates
2 min read

November Product Update: Improved engineer experience

By Poorvi Jhawar on Dec 3, 2018 11:18:17 AM

This update marks our second-to-last product update, and we could not be more excited to share our hard work with you this month. This Christmas, give your customers and engineers the ultimate gift – improved experiences. 

Topics: Technical Business DD Tech DD Portal product updates
1 min read

Staff HUD Deprecation

By DeskDirector Team on May 24, 2018 3:45:45 PM


Topics: Technical DD Tech Support
1 min read

How to Test Out New Features in DD Tech?

By Irina Kavchik on Mar 26, 2018 2:54:11 PM

We know that some of you can't wait for DD Tech to be released. DD Tech has a goal to make every techs day a great day! We want every tech to be a master of solving complex technical issues, rather than a master of complex ticketing/help-desk systems inside ConnectWise or Autotask.

Topics: Technical DD Tech Support
2 min read

Older version of DeskDirector will be no longer supported

By Catalina Ramirez on Oct 11, 2017 1:08:08 PM

Here at DeskDirector we want to make sure that our clients can use all the latest features and changes we have to offer. Due to this, we need to say goodbye to the old and welcome in the new. 

Topics: DD Tech important updates Support
3 min read

DD Tech: Macros, Tabs, and More...

By Andrew Lahikainen on Aug 7, 2017 5:31:00 PM

Topics: Technical DD Tech Features
4 min read

Building a super quick console to manage your ConnectWise tickets

By Andrew Lahikainen on Jul 5, 2017 8:58:52 AM


You may have heard that our support team is moving from Zendesk to DD-Tech. This is awesome for our dev team because we get fast, consistent feedback and suggestions from our support team. This is awesome for you because you get features that are tried, tested, and bulletproof.

Topics: Technical DD Tech Deployment
4 min read

Process tickets faster and more accurately -Try DD Tech Beta For Free

By Warwick Eade on Dec 20, 2016 10:10:24 AM

DD Tech makes your life easier by allowing you to process tickets faster and more accurately.

The ultimate goal of DD Tech is to provide everything you need to live your entire day in and we need your help to get there. We aim for every interaction in DD Tech to be blisteringly fast and super simple so you can get on with the stuff that matters - helping your clients.

Topics: Technical DD Tech