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Andrew Lahikainen

Andrew Lahikainen

Recent posts by Andrew Lahikainen

3 min read

Product Release:  New Admin Console is out and about!

By Andrew Lahikainen on Aug 19, 2019 9:22:09 AM

We’ve been working hard behind the scenes on our new Admin Console, and we’re happy to announce that it is out. The new Admin Console is easier to use, faster, and comes with a lot of new features. 

Topics: News Product Release
3 min read

DD Tech: Macros, Tabs, and More...

By Andrew Lahikainen on Aug 7, 2017 5:31:00 PM

Topics: Technical DD Tech Features
4 min read

Building a super quick console to manage your ConnectWise tickets

By Andrew Lahikainen on Jul 5, 2017 8:58:52 AM


You may have heard that our support team is moving from Zendesk to DD-Tech. This is awesome for our dev team because we get fast, consistent feedback and suggestions from our support team. This is awesome for you because you get features that are tried, tested, and bulletproof.

Topics: Technical DD Tech Deployment
4 min read

Design Discussion: Ticket Input

By Andrew Lahikainen on Jun 15, 2017 3:16:00 PM


DeskDirector Portal has been through many design iterations since its inception as a WPF app. In this article we will be taking a look at how our ticket input has evolved over the years.

Topics: Technical DD Portal Deployment