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DD + Autotask

DeskDirector is integrated with Autotask to offer the best Customer Success platform.

DD Portal is built with a strong focus on the UX/UI and perfectly synchronized with Autotask PSA.

Update your clients with fresh info to give the fastest support possible to your clients - one of the key elements of superb customer service.

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Auto Login | Active Directory

When your clients have a problem, they don't want to know anything about logging in. Getting clients to log in to a new tool is often a challenge.

With DD Portal, clients can use one time token emailed to them, or be automatically logged in using 1-click Microsoft Login.

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Brand it yours

Brand DD Portal with your name, logo and pick your favorite available colors to stand out from the crowd.

Access from any device

Responsive design allows your clients to access DD Portal from any screen size.

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Company specific branding

DD Portal also lets you pick different logos and colors that only apply to a specific company, for higher personalization.

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Support Tickets

Creating tickets

Creating tickets in DD Portal requires minimum effort from your clients. It is easy to navigate and provide as much info as needed upfront.

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Updating tickets

Clients can easily create, review and update tickets. You can even provide them forms to complete, which ensures they provide you all the details you need to solve their problem efficiently.

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Using Custom, Dynamic Forms

Back and forth of email communication can be ineffective and time-consuming. It can take days and many attempts to get the right information from the user. With customized Forms you collect all the necessary information needed by asking right questions up front. 

You can create from scratch or use built-in templates. Have conditional question or entire sections appear only if your clients answer a certain way.

You have the full power of choosing exactly what to ask, when to ask, and how to empower your clients and let them be seen and heard.

Use markdown to style your forms and have them look their best.

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Chatting with Clients

Sometimes a quick answer can save hours.

DD Chat allows both the tech and end user to fire up a chat about a ticket and get straight to the matter. Every short chat is an expensive phone call avoided.

Chat from an open ticket

The chat logs will automatically be added in the existing ticket.

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Pre-ticket Chat

Start a chat with an engineer, and DeskDirector will create a new ticket containing the chat logs at the end of it.

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Customize your Portal Menu

DeskDirector's built-in menu system allows you to customize the Portal side menu.

Create and manage multiple menus to best suit your needs, and assign them to specific companies and contacts.

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