The Best Alternative to Zendesk
Experience the DeskDirector Difference
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More powerful features
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Lower cost per agent
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Customer service you can trust
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Fully integrated with your tech stack
![banner-bg-1 banner-bg-1](https://www.deskdirector.com/hubfs/banner-bg-1.png)
They Trust Us:
![Joeys](https://www.deskdirector.com/hs-fs/hubfs/Joeys.jpeg?width=60&height=60&name=Joeys.jpeg)
![land-surveys](https://www.deskdirector.com/hs-fs/hubfs/land-surveys.jpg?width=112&height=48&name=land-surveys.jpg)
![Avita](https://www.deskdirector.com/hs-fs/hubfs/Avita.webp?width=92&height=46&name=Avita.webp)
![Barringer](https://www.deskdirector.com/hs-fs/hubfs/Barringer.png?width=94&height=58&name=Barringer.png)
DeskDirector vs. Zendesk
![DeskDirector](https://www.deskdirector.com/hubfs/DeskDirector.png)
![zendesk](https://www.deskdirector.com/hubfs/zendesk.png)
Flat monthly pricing, so no matter how much your team grows, there won't be any surprises
![zendesk--freshdesk-alternative-price-icon](https://www.deskdirector.com/hubfs/icon_1.png)
Per agent pricing, so as your team grows, you pay more and more
Live chat, a robust customer service portal, and a comprehensive Knowledge Base makes contacting Support easy
![zendesk-alternative-customer-support-icon](https://www.deskdirector.com/hubfs/icon_2.png)
Some users suggest that Zendesk lacks a helpful customer support suite, especially given the price point
Flexible functionality, easy integrations, and clear reporting and analytics ensure DeskDirector fits right into your eco-system
![zendesk--freshdesk-alternative-functionalities-icon](https://www.deskdirector.com/hubfs/icon_3.png)
Limited functionality , a lack of comprehensive analytics, and a complex UI make for a weaker experience for end users
![testimonial-icon](https://www.deskdirector.com/hubfs/testimonial-icon.png)
Once setup has been completed the interface is bulletproof, easy to navigate, and intuitive for end users.
Ryan E
CEO, Computer & Network Security
![testimonial-icon](https://www.deskdirector.com/hubfs/testimonial-icon.png)
Fantastic product! This software offers easy access for ticket logging with clear instructions on what information is needed.
Ryan W
Helpdesk Engineer, Information Technology and Services
![testimonial-icon](https://www.deskdirector.com/hubfs/testimonial-icon.png)
DeskDirector is great for us because we can provide each of our customers with a personalized portal. The forms that can be created provide so much flexibility and makes getting the right information from our customers so much easier.
Matthew H
Head of Customer Experience, E-Learning
Simpler Pricing. Diverse Functionalities. See For Yourself!
DeskDirector
(Middle Tier: $670/mo)
Zendesk
(Middle Tier: $79/agent)
Flat monthly pricing
No-code automation with Microsoft Power Automate
Smart Tickets
Inline forms
Approval Workflows
Customizable Reporting Dashboards
Unlimited Departments
Unlimited User Groups
Community Forums
Live Chat
Self-Service Center
Live Chat
Unbeatable Features for Your Business
![unbeatable-desk-director-ITSM-features unbeatable-desk-director-ITSM-features](https://www.deskdirector.com/hubfs/business-couple-working-together-project-modern-startup-office.webp)
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No time to code? No problem – this is a low-code solution.
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Integrate with Power Automate for unrivaled workflow performance
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Speed up ticket resolution with smart tickets that you can use to create rules and trigger actions.
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Ensure nothing falls through the cracks with unmatched approval workflows.
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See the information that matters to your business with customizable reporting.
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Benefit from your peers with a community forum full of pre-built service recipes.
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Enjoy these features and more for a flat monthly price, so there are no surprises.
![testimonial-icon](https://www.deskdirector.com/hubfs/testimonial-icon.png)
DeskDirector is our hardest working team member, providing value every day to our customers and internal staff.
Aaron Corney
Service Desk Manager, Lancom Technology
![lancom_1](https://www.deskdirector.com/hs-fs/hubfs/lancom_1.png?width=96&height=60&name=lancom_1.png)
![testimonial-icon](https://www.deskdirector.com/hubfs/testimonial-icon.png)
DeskDirector provides a superior customer portal experience.
Jeannine Edwards
Former Director of Community, ConnectWise
![connectwise](https://www.deskdirector.com/hs-fs/hubfs/social-suggested-images/connectwise.png?width=156&height=50&name=connectwise.png)
When You've Outgrown Zendesk, Upgrade to DeskDirector
With DeskDirector, the better alternative to Zendesk, you can achieve better business, happier customers, and a major boost in productivity, no matter your company’s size or industry.