Choose DeskDirector: The Best Alternative to Zendesk

  • More powerful features
  • Lower cost per agent
  • Customer service you can trust
  • Fully integrated with your tech stack
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They Trust Us:

Joeys
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Avita
Barringer

DeskDirector vs. Zendesk

DeskDirector
zendesk
Flat monthly pricing, so no matter how much your team grows, there won't be any surprises
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Per agent pricing, so as your team grows, you pay more and more
Live chat, a robust customer service portal, and a comprehensive Knowledge Base makes contacting Support easy
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Some users suggest that Zendesk lacks a helpful customer support suite, especially given the price point
Flexible functionality, easy integrations, and clear reporting and analytics ensure DeskDirector fits right into your eco-system
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Limited functionality , a lack of comprehensive analytics, and a complex UI make for a weaker experience for end users

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Once setup has been completed the interface is bulletproof, easy to navigate, and intuitive for end users.
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Fantastic product! This software offers easy access for ticket logging with clear instructions on what information is needed.
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DeskDirector is great for us because we can provide each of our customers with a personalized portal. The forms that can be created provide so much flexibility and makes getting the right information from our customers so much easier.

Simpler Pricing. Diverse Functionalities. See For Yourself!

DeskDirector
(Middle Tier: $670/mo)
Zen Desk
(Middle Tier: $79/agent)
Flat monthly pricing
No-code automation with Microsoft Power Automate
Smart Tickets
Inline forms
Approval Workflows
Customizable Reporting Dashboards
Unlimited Departments
Unlimited User Groups
Community Forums
Live Chat
Self-Service Center
Live Chat

Unbeatable Features for Your Business

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  • No time to code? No problem – this is a low-code solution.
  • Integrate with Power Automate for unrivaled workflow performance
  • Speed up ticket resolution with smart tickets that you can use to create rules and trigger actions.
  • Ensure nothing falls through the cracks with unmatched approval workflows.
  • See the information that matters to your business with customizable reporting.
  • Benefit from your peers with a community forum full of pre-built service recipes.
  • Enjoy these features and more for a flat monthly price, so there are no surprises.

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DeskDirector is our hardest working team member, providing value every day to our customers and internal staff.
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DeskDirector provides a superior customer portal experience.



When You've Outgrown ZenDesk, Upgrade to DeskDirector

With DeskDirector, the better alternative to ZenDesk, you can achieve better business, happier customers, and a major boost in productivity, no matter your company’s size or industry.