DeskDirector + Microsoft Power Automate Ticketing

High-Performance Business Workflows

DeskDirector’s premium Power Automate connector delivers unrivaled workflow performance and service experience.

Microsoft Power Automate clients can pair the app’s extensive automation and business logic capability with DeskDirector’s holistic ticketing system to elevate services and processes.

microsoft power automate

Save Hours Every Week with DeskDirector & Microsoft Power Automate. 

IT automation

Automate Tasks

Empower teams to automate repetitive tasks and processes for max efficiency.

workflow automation

Customize Workflows

Create customized workflows and enable teams to write their own business logic.

ITSM software

Organize Tickets

Streamline your ticket process to keep end-users happy and meet top KPIs.

Scale Your Business Through the Power of Automation 

Easy Connection, Less Effort

  • Cloud-Based: DeskDirector is cloud-based, so it can easily connect with apps like Microsoft Power Automate through APIs and webhooks. 
  • Low-Code: No need for developers to set up complex automations. Microsoft Power Automate and DeskDirector offer drag-and-drop tools so your entire team can create workflows.  
  • Process Advisor: Microsoft Power Automate’s Process Advisor enables users to visualize processes, track data, and analyze ticket trends to power decision-making. 
IT Automation
Forms

Enhanced IT Automation 

  • Pre-Built Automations: Microsoft Power Automate users can access  DeskDirector’s pre-built automations for quick, out-of-the-box workflows and approvals. 
  • Custom Automations: Combine customizable automations from Power Automate with DeskDirector’s robust ITSM ticket system for flawless ticket routing and workflow functionality.  
  • AI-Enhanced Workflows: Bring AI-powered automation to your ITSM. Build tailored AI models in Power Automate to support fast ticket resolutions in DeskDirector. 

Centralized & Process-Driven Ticketing System 

  • Internal Messaging: The Power Automate connector allows internal messaging through Microsoft Teams, even while using the DeskDirector ticketing system. 
  • Automated Status Updates: Send automatic email notifications informing clients of ticket status. Add a personal touch with DeskDirector’s email template engine. 
  • Task Lists: With the premium connector, users can embed SOPs into tickets, create system templates, attach documentation, and send instructions to service reps. 
Task Lists

"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."

— Aaron Corney, Lancom Technology

"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."

— Nick Moran, Evolve IT

Premium Connection, Enhanced ITSM

Automate workflows

Premium Connection, Enhanced ITSM

  • Automate the Repeatable: Run hundreds of automations, workflows, and approvals simultaneously. Use pre-built automations or customize your own.
  • Streamline Communication: Seamless communication between apps through internal Teams messaging, ticket updates, and end-user live chat.
  • Standardize Processes: Embed SOPs, documents, and instructions directly in tickets, plus track and analyze data with the Microsoft Process Advisor.

Upgrade Your Business Automation with the Premium Connector 

Expand your automation capability and boost your service offerings with DeskDirector and Microsoft Power Automate. Get your connector today to experience top-tier efficiency.