Microsoft Power Automate (Flow) Ticketing Connector

Empower teams to automate repetitive tasks and processes for max efficiency.

Create customized workflows and enable teams to write their own business logic.

Streamline your ticket process to keep end-users happy and meet top KPIs.

Cloud-Based: DeskDirector is cloud-based, so it can easily connect with apps like Microsoft Power Automate (Flow) through APIs and webhooks.
Low-Code: No need for developers to set up complex automations. Microsoft Power Automate (Flow) ticketing and DeskDirector offer drag-and-drop tools so your entire team can create workflows.
Process Advisor: Microsoft Power Automate’s Process Advisor enables users to visualize processes, track data, and analyze ticket trends to power decision-making.

Pre-Built Automations: Microsoft Power Automate (Flow) users can access DeskDirector’s pre-built automations for quick, out-of-the-box workflows and approvals.
Custom Automations: Combine customizable automations from Power Automate (Flow) with DeskDirector’s robust ITSM ticket system for flawless ticket routing and workflow functionality.
AI-Enhanced Workflows: Bring AI-powered automation to your ITSM. Build tailored AI models in Power Automate (Flow) to support fast ticket resolutions in DeskDirector.

Internal Messaging: The Power Automate (Flow) connector allows internal messaging through Microsoft Teams, even while using the DeskDirector ticketing system.
Automated Status Updates: Send automatic email notifications informing clients of ticket status. Add a personal touch with DeskDirector’s email template engine.
Task Lists: With the premium connector, users can embed SOPs into tickets, create system templates, attach documentation, and send instructions to service reps.

"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."

— Aaron Corney, Lancom Technology

"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."

— Nick Moran, Evolve IT

Premium Connection, Enhanced ITSM

Automate the Repeatable: Run hundreds of automations, workflows, and approvals simultaneously. Use pre-built automations or customize your own.
Streamline Communication: Seamless communication between apps through internal Teams messaging, ticket updates, and end-user live chat.
Standardize Processes: Embed SOPs, documents, and instructions directly in tickets, plus track and analyze data with the Microsoft Process Advisor.