All-In-One Client Portal Software
#1 MSP Software
DeskDirector’s MSP client portal software provides a customizable, feature-rich ecosystem to streamline service, centralize solutions and boost client satisfaction. Transform your business, improve your margins and increase productivity—all in one place.
Accelerate Your Business Objectives with MSP Software
Happier Customers
Improve client relationships with an intuitive customer portal, ticket visibility, and easy communication
Enhanced Productivity
Save tech teams time with IT automation, approvals, and ticket triage so they can meet critical KPIs
Reduced Costs
Keep money in the business by automating tasks, boosting response times, and driving client retention
Automate Tasks
Standardize your processes and move your operations faster with DeskDirector’s IT automation.
Advanced Forms
Collect relevant information instantly by including inline forms within your ticket, plus introduce dynamic forms for automatic personalization and updates.
Automated Approval Request
Ensure the right stakeholders sign off on tickets with custom approval roles for support request types, default approvers, or specific ticket groups.Smart Tickets & Macros
Automate specific actions within a ticket, create rules, and trigger workflows to route tickets or send instructions to your techs.
Streamline Communication
Improve clarity and keep communication lines open with helpful client portal features.
Automated Email Notifications
Send automatic email notifications informing clients of ticket status. Add a personal touch with the email template engine
Live Chat
Empower clients to talk to your team when they need to. Enable live chat so customers can ask direct questions without submitting a formal requestBroadcast
Instantly inform all users of urgent news and updates such as system maintenance, personnel changes, policy shifts, outages, and more
Create Unbeatable Customer Experiences
DeskDirector provides unmatched personalization, insight, and resources that create a standout customer experience
Custom Branding
Make your customers feel at home in your MSP client portal. Use the customizable branding features to blend it with the client’s existing ecosystem
Analytics
Get detailed insights into the customer experience with analytics dashboards—leverage actionable data points like portal usage, service analytics, and activity
Resource Library
Encourage customers to stay educated and informed with the built-in resource library where you can publish newsletters, updates, and learning content
4X
Faster Ticket Resolution
20%
Higher CSAT Scores
+10%
Increase in IT ROI
100%
Hassle-Free
Powerful MSP Client Portal Features At-a-Glance
IT Automations:
Conserve time, meet KPIs and maximize resourcesLive Chat:
Open direct lines of communication for customers in-appAnalytics:
Take action on in-depth usage and performance insightsCustom Branding:
Personalize the client portal with customizable designsService Catalogs:
Centralize all service requests in one easy-to-access listSelf-Help Resources:
Empower your users with helpful learning resources