Accelerate Your Business Objectives.
Improve client relationships with an intuitive customer portal, ticket visibility, and easy communication.
Save tech teams time with IT automation, approvals, and ticket triage so they can meet critical KPIs.
Keep money in the business by automating tasks, boosting response times, and driving client retention.
Standardize your processes and move your operations faster with DeskDirector’s IT automation.
- Advanced Forms: Collect relevant information instantly by including inline forms within your ticket, plus introduce dynamic forms for automatic personalization and updates.
- Automated Approval Requests: Ensure the right stakeholders sign off on tickets with custom approval roles for support request types, default approvers, or specific ticket groups.
- Smart Tickets & Macros: Automate specific actions within a ticket, create rules, and trigger workflows to route tickets or send instructions to your techs.
Improve clarity and keep communication lines open with helpful client portal features.
- Automated Email Notifications: Send automatic email notifications informing clients of ticket status. Add a personal touch with the email template engine.
- Live Chat: Empower clients to talk to your team when they need to. Enable live chat so customers can ask direct questions without submitting a formal request.
- Broadcast: Instantly inform all users of urgent news and updates such as system maintenance, personnel changes, policy shifts, outages, and more.
Create Unbeatable Customer Experiences
DeskDirector provides unmatched personalization, insight, and resources that create a standout customer experience.
- Custom Branding: Make your customers feel at home in your MSP client portal. Use the customizable branding features to blend it with the client’s existing ecosystem.
- Analytics: Get detailed insights into the customer experience with analytics dashboards—leverage actionable data points like portal usage, service analytics, and activity.
- Resource Library: Encourage customers to stay educated and informed with the built-in resource library where you can publish newsletters, updates, and learning content.
Watch DeskDirector in Action
"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."
— Aaron Corney, Lancom Technology
"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."
— Nick Moran, Evolve IT
Drive Next-Level Business Outcomes With DeskDirector
Simplify your tasks, improve client relationships and boost your bottom line with DeskDirector. Experience it for yourself with a 14-day free trial.