All-In-One Client Portal Software

#1 MSP Software

DeskDirector’s MSP client portal software provides a customizable, feature-rich ecosystem to streamline service, centralize solutions and boost client satisfaction. Transform your business, improve your margins and increase productivity—all in one place.

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They Trust Us:

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Accelerate Your Business Objectives with MSP Software

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Happier Customers

Improve client relationships with an intuitive customer portal, ticket visibility, and easy communication.

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Enhanced Productivity

Save tech teams time with IT automation, approvals, and ticket triage so they can meet critical KPIs.

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Reduced Costs

Keep money in the business by automating tasks, boosting response times, and driving client retention.

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Automate Tasks

Standardize your processes and move your operations faster with DeskDirector’s IT automation

  • Advanced Forms
    Collect relevant information instantly by including inline forms within your ticket, plus introduce dynamic forms for automatic personalization and updates.

  • Automated Approval Request
    Ensure the right stakeholders sign off on tickets with custom approval roles for support request types, default approvers, or specific ticket groups.

  • Smart Tickets & Macros
    Automate specific actions within a ticket, create rules, and trigger workflows to route tickets or send instructions to your techs.
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client portal features

Streamline Communication 

Improve clarity and keep communication lines open with helpful client portal features

  • Automated Email Notifications
    Send automatic email notifications informing clients of ticket status. Add a personal touch with the email template engine. 

  • Live Chat
    Empower clients to talk to your team when they need to. Enable live chat so customers can ask direct questions without submitting a formal request. 

  • Broadcast
    Instantly inform all users of urgent news and updates such as system maintenance, personnel changes, policy shifts, outages, and more. 

Create Unbeatable Customer Experiences 

DeskDirector provides unmatched personalization, insight, and resources that create a standout customer experience.  

  • Custom Branding
    Make your customers feel at home in your 
    MSP client portal. Use the customizable branding features to blend it with the client’s existing ecosystem. 

  • Analytics
    Get detailed insights into the customer experience with analytics dashboards—leverage actionable data points like portal usage, service analytics, and activity. 
  • Resource Library
    Encourage customers to stay educated and informed with the built-in resource library where you can publish newsletters, updates, and learning content. 
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"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."

— Aaron Corney, Lancom Technology

"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."

— Nick Moran, Evolve IT

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Powerful MSP Client Portal Features At-a-Glance:

  • IT Automations:
    Conserve time, meet KPIs and maximize resources.
  • Live Chat:
    Open direct lines of communication for customers in-app.
  • Analytics:
    Take action on in-depth usage and performance insights.
  • Custom Branding:
    Personalize the client portal with customizable designs.
  • Service Catalogs:
    Centralize all service requests in one easy-to-access list.
  • Self-Help Resources:
    Empower your users with helpful learning resources.

Watch DeskDirector in Action

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Drive Next-Level Business Outcomes With DeskDirector 

Simplify your tasks, improve client relationships and boost your bottom line with DeskDirector. Experience it for yourself with a 14-day free trial.