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Differentiate yourself with DeskDirector

Your customers need more than helpdesk support, they need an experience to remember.

 

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customer-experience

 

 

Why is customer experience important and how can you exceed expectations?

Basic support options don’t cut it anymore.

Most MSPs might think having a support portal is good enough, it is not. Giving customers something extra is what makes you stand-out from the herd. Your customer service can be that differentiator.

With DeskDirector you add the ‘wow’ after in your service offering. You can fire up a chat session, automate ticket replies and send them broadcasts in critical situations.

 

Technical-adviser

Become their go-to Technical adviser

Share educational and marketing  content from the Learning and Content Center to become an authoritative figure for all things technical.

Automate-Standard

Automate Standard Operating Procedures

With Custom Flows, add automation to your helpdesk system. Attach custom forms and solve tickets without taking up engineer time.

Quick-Ticket

Quick Ticket Resolution

Ask your customers the right questions during a support request by using custom forms. This helps you get all the information in one go, instead of waiting for your customers to respond.

Effortless-experience

Effortless experience for technicians

Give your technicians a helpdesk tool - DD Tech - a lean interface entirely focused on solving tickets fast.

Notify-clients

Notify clients quickly

Send out Broadcasts to notify clients of critical outages. Make them sticky if they're critical, so your clients will never miss a notification from you.

track-progress

Clients can track progress

Inform your customers at each stage of a ticket with relevant and timely notifications.

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