Best Practice: add a homepage link to your portal
Choosing DeskDirector as your main weapon of mass customer success can become even more powerful,...
Basic support options don’t cut it anymore.
Most MSPs might think having a support portal is good enough, it is not. Giving customers something extra is what makes you stand-out from the herd. Your customer service can be that differentiator.
With DeskDirector you add the ‘wow’ after in your service offering. You can fire up a chat session, automate ticket replies and send them broadcasts in critical situations.
Share educational and marketing content from the Learning and Content Center to become an authoritative figure for all things technical.
With Custom Flows, add automation to your helpdesk system. Attach custom forms and solve tickets without taking up engineer time.
Ask your customers the right questions during a support request by using custom forms. This helps you get all the information in one go, instead of waiting for your customers to respond.
Give your technicians a helpdesk tool - DD Tech - a lean interface entirely focused on solving tickets fast.
Send out Broadcasts to notify clients of critical outages. Make them sticky if they're critical, so your clients will never miss a notification from you.
Inform your customers at each stage of a ticket with relevant and timely notifications.