Client portal software can help you gain a competitive advantage in your market and improve your clients’ overall experience in working with your company.
Recent posts by Chelsea Parsons
6 min read
4 min read
For IT pros and managed service providers, there must be a constant focus on maximizing the efficiency of employee onboarding, and smartly automating the process whenever possible.
Topics: msp tools
5 min read
MSPs looking to provide a great customer experience to their clients while also increasing efficiency are often looking to build a customizable and flexible client portal.
Topics: DD Portal Service Customization
8 min read
When choosing your MSP client portal, it is important to consider which features will not only improve the experience for your customers but also create more efficiencies for your team. Beyond a basic user-friendly interface, a powerful customer portal will enable both your clients and your techs to have perfect visibility into tickets, but also to make sure that nothing falls through the cracks.
3 min read
Pull up a chair and pour yourself a glass of milk my friends, because DeskDirector has just released the spiciest version of Broadcast yet.
2 min read
Customer Experience includes anything that can leave an impression on a customer. As an MSP, most of the interactions that shape the experience for your customers happen at the helpdesk level with your IT helpdesk ticketing system.