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Chelsea Parsons

Chelsea Parsons


Recent posts by Chelsea Parsons

5 min read

How Do You Use Client Portal Software?

By Chelsea Parsons on Apr 14, 2021 2:39:47 AM

Client portal software can help you gain a competitive advantage in your market and improve your clients’ overall experience in working with your company.  

4 min read

How IT Pros and MSPs Can Automate the Employee Onboarding Process

By Chelsea Parsons on Mar 30, 2021 8:00:00 AM

For IT pros and managed service providers, there must be a constant focus on maximizing the efficiency of employee onboarding, and smartly automating the process whenever possible. 

Topics: msp tools
5 min read

How To Create Your Own Client Portal

By Chelsea Parsons on Mar 24, 2021 8:20:00 AM

MSPs looking to provide a great customer experience to their clients while also increasing efficiency are often looking to build a customizable and flexible client portal. 

Topics: DD Portal Service Customization
7 min read

9 Customer Portal Features You Need In 2021

By Chelsea Parsons on Mar 16, 2021 8:02:00 AM

When choosing your MSP client portal, it is important to consider which features will not only improve the experience for your customers but also create more efficiencies for your team. Beyond a basic user-friendly interface, a powerful customer portal will enable both your clients and your techs to have perfect visibility into tickets, but also to make sure that nothing falls through the cracks. 

Topics: Client Portal Features Client Portal Customer Portal Client Portal Functionalities
3 min read

We interrupt this broadcast to bring you an important announcement

By Chelsea Parsons on Dec 22, 2020 10:15:00 AM

Pull up a chair and pour yourself a glass of milk my friends, because DeskDirector has just released the spiciest version of Broadcast yet.

Topics: DD Tech msp tools important updates msp business Product Release
2 min read

What does a great customer experience look like?

By Chelsea Parsons on Dec 10, 2020 3:09:06 AM


Customer Experience includes anything that can leave an impression on a customer. As an MSP, most of the interactions that shape the experience for your customers happen at the helpdesk level with your IT helpdesk ticketing system.

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