Seamless Policy and Procedure Management.
Keep all internal teams informed with a centralized service portal and communication hub.
Consolidate your SOP management by including SOP documentation in the app.
Automate Your Operations
Create living processes with automated workflows, approvals, and status updates.
Productive Process Management Ecosystem
Standardize operations by grouping tickets, clarifying procedural instructions, and integrating multiple apps into your SOP software.
- SOP Task Lists: Ensure easy access to standard procedures. Embed SOPs directly into tickets, build templates in-app, attach documentation, and send specific instructions.
- Ticket Groups: Categorize your tickets in groups by team, region, or project. Groups can be self-managed with approvals, secure content, and unique service catalogues.
- Integrations: DeskDirector’s SOP software connects with several applications so you can consolidate your critical tools into a seamless central platform.
Proactive Automation Workflows
Boost your operational efficiency with customizable automation tools that improve functional outcomes across your organization
- Dynamic Forms: Build dynamic forms that collect key information from internal teams submitting service requests, reporting HR incidents, beginning a hiring process, etc.
- Smart Tickets: Trigger specific procedural actions within a ticket, create rules, and automate intricate workflows to route tickets that include detailed instructions.
- Approval Workflows: Ensure management signs off on internal operations. Build custom approval roles by request type, default approvers, or specific ticket groups.
Cohesive Training Resources, Communication & Insights
Level up your onboarding, training, and policy management with standout communication tools and educational resources in the service portal.
- Learning Resources: Provide in-app training and educational materials for your organization, plus include self-help videos within forms to get FAQs answered.
- Instant Broadcasting: Keep users informed of bulletins and updates such as policy adjustments, new SOPs, personnel changes, training tips, and more.
- Informative Analytics: Increase transparency and get in-depth insight into the user portal usage, activity levels, and performance data to make informed operational decisions.
Watch DeskDirector in Action
"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."
— Aaron Corney, Lancom Technology
"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."
— Nick Moran, Evolve IT
SOP Software Designed to Simplify.
Breathe easier with the organizational power of DeskDirector. Improve operational efficiency, standardize procedures, and train your users –– all within a single platform. Try DeskDirector for yourself with a 14-day free trial.