1 min read

Staff HUD Deprecation

May 24, 2018


Staff Hud vs DD Tech

We are getting excited here that DD Tech will soon be out of beta. DD Tech is the upgrade path for the DeskDirector Staff HUD. It is a ground-up rewrite that improves Tech efficiency and Customer experience.

The Staff HUD has been in the final part of its life cycle and will start to move to a legacy application soon. We strongly advise those Staff HUD users who haven’t moved over to do so soon. We will not be keeping the Staff HUD current with our systems APIs.

You can expect the Staff HUD to continue to work after DD Tech is released, but features & capabilities will start to drop off. As a consequence, free support for bugs and integration issues will cease. DeskDirector consulting services may be able to patch through for MSPs that want to squeeze some extra quarters out of the HUD.

To try out DD Tech, all you need to do is use your portal ulr/tech, for example: support.deskdirector.com/tech

You need to be a DeskDirector customer to access it. 

To learn more how to test out features in DD Tech read this article

DeskDirector Team

Written by DeskDirector Team

Measuring ROI and Cost Efficiency in IT Service Desk Operations - DeskDirector
Given that IT service desks account for around 4% of the average company’s total IT spend, there is ...
Read More
Improving Your IT Help Desk Strategy & ROI - DeskDirector
The relentless influx of tickets. The pressure to resolve issues swiftly. The perpetual balancing ...
Read More
3 Ways to Configure DeskDirector for Better End-User Experience - DeskDirector
73% of organization say better employee experience is an essential goal for their IT help desk in ...
Read More