Product Release: new, improved look for DD Tech

what's new in dd tech

With the latest DD Tech release we've dramatically improved the overall UX/UI, taking on board lots of the user voice feedback received from DeskDirector's users.

at a glance

We've given the Tickets tab a higher importance, putting it at the very top of the left-hand menu to match the landing experience.

The ticket list is now tidier and packed with the relevant information the engineers will want to see at a glance, including the date the ticket is opened (or created), obviously the ticket title/subject/summary, the assigned engineers, the request type's priority, the tags if there's any, and the latest note.

Here's a thorough list of everything we've added or improved with this latest product release.

newly added functionalities

• New ticket list interface

• Tags display in ticket list interface

• Last note display in ticket list interface

• Allow click company, tag or assigned member from ticket list to filter them

• Tag filtering in ticket list interface

• Shortcut in assigned technician filtering to allow easy select

• Refresh button now above the ticket list

improved functionalities

• Display assigned member's avatar

• Ticket age now displays an easier to read text. The hover tooltip can display actual time

• Tag and company ticket filtering now in advanced filter

• Ticket order naming improvement, now easier to understand

• Board and status facet visual improved

• New ticket now moved from side menu to ticket list, next to the Refresh button

• Ticket list now supported on all device sizes, including mobile and tablet

• Pagination no longer blocks ticket list view. It also scrolls to top after pagination

• Ticket detail page now displays ticket information in small devices, such as phone or tablet