The IT Infrastructure Library (ITIL) provides best practices for implementing IT Service Management ( ITSM) by establishing set processes and checklists that help a business develop an effective strategy.
A large piece of the IT puzzle is IT business management (ITBM). This refers to how wider business operations can be handled through an IT lens, which helps align IT operations with wider business strategy.
IT operations management (ITOM) deals with the administration and application of all technology within an organization. ITOM is concerned with the internal aspects of IT and its below-surface infrastructure.
IT service automation takes IT actions and operations and automates them, effectively streamlining service processes.
Digital transformation is the overarching term for when a company adopts new tools and technologies.
IT automation is software that takes repeatable processes with IT and makes them automatic, which reduces manual intervention and boosts efficiency.
Risk Management is the practice of analyzing, identifying, and diminishing risks to your systems and organization.
Standard Operating Procedures (SOP) are documented processes put in place to make decision-making simple and to standardize predictable and repeatable tasks.
Similar to a retail store catalog, a service catalog lists and describes all of a business’s current IT offerings. It’s a centralized database and service management tool that is clearly organized.
