ITSM Glossary of Terms

Learn the definitions and uses of key industry terms including IT service management (ITSM), standard operating procedures (SOP), risk management and more.

IT Automation 

May 17, 2022 3:18:08 AM

What is IT Automation? 

IT automation is software that takes repeatable processes with IT and makes them automatic, which reduces manual intervention and boosts efficiency. 

Risk Management

May 17, 2022 3:17:36 AM

What is Risk Management? 

Risk Management is the practice of analyzing, identifying, and diminishing risks to your systems and organization.  

Service Catalog

May 17, 2022 3:14:44 AM

What is a Service Catalog? 

Similar to a retail store catalog, a service catalog lists and describes all of a business’s current IT offerings. It’s a centralized database and service management tool that is clearly organized.