IT Service Management (ITSM)
What is ITSM?
ITSM stands for Information Technology Service Management. It is the umbrella term for everything that an IT team does to organize the way it delivers its services to internal or external clients.
IT Infrastructure Library (ITIL)
What is ITIL?
The IT Infrastructure Library (ITIL) provides best practices for implementing IT Service Management ( ITSM) by establishing set processes and checklists that help a business develop an effective strategy.
IT Business Management (ITBM)
What is ITBM?
A large piece of the IT puzzle is IT business management (ITBM). This refers to how wider business operations can be handled through an IT lens, which helps align IT operations with wider business strategy.
IT Operations Management (ITOM)
What is ITOM?
IT operations management (ITOM) deals with the administration and application of all technology within an organization. ITOM is concerned with the internal aspects of IT and its below-surface infrastructure.
IT Service Automation
What is IT Service Automation?
IT service automation takes IT actions and operations and automates them, effectively streamlining service processes.
Digital Transformation
What is Digital Transformation?
Digital transformation is the overarching term for when a company adopts new tools and technologies.
IT Automation
What is IT Automation?
IT automation is software that takes repeatable processes with IT and makes them automatic, which reduces manual intervention and boosts efficiency.
Risk Management
What is Risk Management?
Risk Management is the practice of analyzing, identifying, and diminishing risks to your systems and organization.
Standard Operating Procedure (SOP)
What is SOP?
Standard Operating Procedures (SOP) are documented processes put in place to make decision-making simple and to standardize predictable and repeatable tasks.
Service Catalog
What is a Service Catalog?
Similar to a retail store catalog, a service catalog lists and describes all of a business’s current IT offerings. It’s a centralized database and service management tool that is clearly organized.