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IT Infrastructure Library (ITIL)

What is ITIL? 

The IT Infrastructure Library (ITIL) provides best practices for implementing IT Service Management ( ITSM) by establishing set processes and checklists that help a business develop an effective strategy.  

ITIL, the registered brand, was created in the late 1980s by the Central Computing and Telecommunications Agency (CCTA), a government agency in Great Britain. The creators of ITIL sought to focus not just on software, hardware, and technology, but on client needs and management. 

 As of 2014, AXELOS manages the ITIL trademark and all that comes with it, including updates and certification. In February 2019, ITIL4, the most recent iteration, was released to bring the framework up to date in the era of rapid digital transformations. 

Why Does it Matter? 

There are traditionally 34 guiding ITIL principles, from service catalog management to change management, and many choose to get an ITIL certification so they ensure that IT and business align in all ways.  

Becoming certified isn’t considered as crucial as it once was because many businesses are placing more emphasis on hiring professionals with practical IT experience above certain certifications. Still.some experts say that getting an ITIL certification can be greatly beneficial. ITIL knowledge is still sought after by many businesses, and the principles can help you align with global ITSM standards. ITIL can work in conjunction with ITSM to implement best practices on a large, systematic scale.