ITSM Glossary of Terms

Learn the definitions and uses of key industry terms including IT service management (ITSM), standard operating procedures (SOP), risk management and more.

Posts about digital transformation:

The Open Group Architecture Framework (TOGAF)

May 26, 2022 8:21:29 AM

What is TOGAF? 

Started in 1995, the Open Group Architecture Framework (TOGAF) is an enterprise architecture framework based primarily on a US Department of Defense framework. The Open Group has around 600 members, including Amazon, Microsoft, and Nissan Motors. TOGAF typically describes the building blocks and tools needed for four main enterprise pillars: Business, Application, Data, and Technology. 

Business Process Framework (eTOM)

May 26, 2022 8:20:58 AM

What is ETOM? 

The Business Process Framework (also known as eTOM) is a classification system of key processes required to run a service-focused business. The TM Forum initially created eTOM for telecommunication service providers in 1988. (The TOM stands for Telecom Operation Map). The modern version of eTOM was first published in 2001 and has been updated periodically through 2014. 

Control Objectives for Information and Related Technology (COBIT)

May 26, 2022 8:16:25 AM

What is COBIT? 

Control Objectives for Information and Related Technology (COBIT) is a widely recognized written framework for IT governance and management within businesses. First introduced by the Information Systems Audit and Control Association (ISACA) in 1996, COBIT was last updated in 2012 and has evolved from a roadmap for navigating the ever-changing IT landscape to a set of techniques and best practices for bridging the gap between risk, information, and technology management.