What is ITOM?
IT operations management (ITOM) deals with the administration and application of all technology within an organization. ITOM is concerned with the internal aspects of IT and its below-surface infrastructure.
Why Does it Matter?
ITOM acts as a complementary framework to IT service management (ITSM) and focuses more on the application of the actual technology being used. ITOM can work with ITSM to clearly define and streamline both internal and external processes.
Those in tech industries want an ITOM strategy that will plan, build, and operate services and technologies in a high-quality, efficient way, which means less downtime, optimal service delivery, and better user experiences.