ITSM Glossary of Terms

Learn the definitions and uses of key industry terms including IT service management (ITSM), standard operating procedures (SOP), risk management and more.

Posts about IT Automation:

Business Process Automation (BPA)

Jun 23, 2022 9:01:50 AM

What is Business Process Automation (BPA)? 

Business process automation, sometimes called digital transformation, is the automation and streamlining of important company processes and operations. This ensures that tasks associated with running the day-to-day operations of a business are done automatically. BPA might include email automation, automatic report generation, cloud automation, and more, usually done through low-code and no-code methodology. 

IT Automation 

May 17, 2022 3:18:08 AM

What is IT Automation? 

IT automation is software that takes repeatable processes with IT and makes them automatic, which reduces manual intervention and boosts efficiency.