ITSM Glossary of Terms

Visit the ITSM glossary for the definition, history, and uses of key industry terms, including standard operating procedures (SOP), risk management, and more.

Posts about Macros:


Jul 30, 2022 1:18:21 AM

What are Macros? 

In IT realm, macros are actions that can be applied when creating or updating a ticket. Macros are not condition-based; they’re manually applied to execute an action, such as changing a ticket assignee, populating ticket forms, add or remove ticket tags, and more. In other words, macros are like “canned responses” that can be used over and over again on tickets. 

The term “macro” has existed since the dawn of computer programming in the 1950s and 1960s.