ITSM Glossary of Terms

Learn the definitions and uses of key industry terms including IT service management (ITSM), standard operating procedures (SOP), risk management and more.

Posts about Workflow Automation:

Workflow Automation

Jul 30, 2022 12:59:17 AM

What is Workflow Automation? 

Workflow automation is the process of automating repetitive tasks within a business. It can be used to streamline processes, reduce costs, and increase efficiency. 

Workflows arose as a concept in the late 19th century, but the history of workflow automation began in the 1990s with the development of the first mainstream workflow management system. This was followed by several decades of incremental improvements, including: 

  • The introduction of computers into businesses for storing and processing information 
  •  The development of software that could execute tasks automatically 
  • The widespread adoption by businesses of these new technologies