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5 min read

Divide & Conquer With ITSM Tools: The Power of Ticket Groups

By DeskDirector Marketing on Jan 5, 2022 3:24:26 AM

There are plenty of impressive ITSM tools that will enhance your business. Yet even among the many functionalities that ITSM software offers, ticket groups are certainly a stand-out. Ticket groups are a great way to streamline your ITSM processes and reduce clutter for all your users. Read on to learn how tickets groups work, who benefits from them, and why they bring so much value to your entire organization. 

Topics: ITSM Software ITSM tools ITSM process(es)
6 min read

How to Manage Your Service Catalog Effectively With ITSM Software

By DeskDirector Marketing on Dec 9, 2021 5:19:37 AM

 As more organizations digitize, the IT department and customer-facing helpdesk have become integral components of business operations. A service catalog is an easy way to present IT or support service options to end-users and help organize submissions for IT technicians so they can solve tickets faster. Read on for more insight into how a service catalog works, what helpful service catalog tools are, and how ITSM software empowers easy management.  

Topics: ITSM Software service catalog examples service catalog tools service catalog manager
4 min read

Task Lists: The ITSM Tool That Helps Achieve Smoother Management.

By DeskDirector Marketing on Dec 8, 2021 2:06:30 AM

Project management is the fuel that powers your organization’s operations, from customer service to HR to internal IT. ITSM software is essential to help you execute standard procedures and run your to-do lists more smoothly. Certain ITSM tools can really accelerate your goals, particularly task lists. Task lists within your ITSM platform can help you keep your teams organized, manage tickets, and complete projects more efficiently and effectively.   

Topics: ITSM ITSM Software ITSM technology ITSM process(es)
5 min read

Looking Ahead to ITSM in 2022: Trends and Predictions

By DeskDirector Marketing on Nov 24, 2021 5:33:21 AM

2021 is coming to an end. As IT leaders prepare for 2022, they must anticipate rising ITSM trends to create an effective strategy for the year ahead. 

Topics: ITSM ITSM Software ITSM technology ITSM tools
7 min read

How ITSM Software Disrupts the Status Quo For SMBs

By DeskDirector Marketing on Nov 16, 2021 7:09:20 AM

ITSM software isn't just for enterprises anymore. As the business world grows more reliant on tech solutions, ITSM has become more critical for organizations of all sizes. And that means that SMBs must equip themselves with the right ITSM tools to streamline their IT processes 

Topics: ITSM ITSM Software ITSM technology ITSM services ITSM tools ITSM Process
7 min read

What is IT Service Management?

By DeskDirector Marketing on Oct 23, 2021 4:30:37 AM

IT is multi-faceted, encompassing various technologies, departmental practices, and support. No matter what industry you’re in, your business needs robust IT service management to keep things on track. But what exactly does IT service management entail? What sort of tools help deliver excellent service, and, ultimately, how does it improve your organization as a whole? 

Topics: ITSM IT Automation ITSM Software ITSM technology ITSM services digital transformation