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5 min read

Divide & Conquer With ITSM Tools: The Power of Ticket Groups

By DeskDirector Marketing on Jan 5, 2022 3:24:26 AM

There are plenty of impressive ITSM tools that will enhance your business. Yet even among the many functionalities that ITSM software offers, ticket groups are certainly a stand-out. Ticket groups are a great way to streamline your ITSM processes and reduce clutter for all your users. Read on to learn how tickets groups work, who benefits from them, and why they bring so much value to your entire organization. 

Topics: ITSM Software ITSM tools ITSM process(es)
5 min read

Looking Ahead to ITSM in 2022: Trends and Predictions

By DeskDirector Marketing on Nov 24, 2021 5:33:21 AM

2021 is coming to an end. As IT leaders prepare for 2022, they must anticipate rising ITSM trends to create an effective strategy for the year ahead. 

Topics: ITSM ITSM Software ITSM technology ITSM tools
7 min read

How ITSM Software Disrupts the Status Quo For SMBs

By DeskDirector Marketing on Nov 16, 2021 7:09:20 AM

ITSM software isn't just for enterprises anymore. As the business world grows more reliant on tech solutions, ITSM has become more critical for organizations of all sizes. And that means that SMBs must equip themselves with the right ITSM tools to streamline their IT processes 

Topics: ITSM ITSM Software ITSM technology ITSM services ITSM tools ITSM Process