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DeskDirector Marketing

DeskDirector Marketing

Recent posts by DeskDirector Marketing

14 min read

3 Ways Client Portal Software Radically Improves Customer Experience

By DeskDirector Marketing on May 18, 2021 11:49:00 PM

You might be asking yourself: "How can a piece of software improve customer experience? Isn't customer experience more about my actual services and the people who deliver it?" 

7 min read

5 Best Customer Portal Solutions

By DeskDirector Marketing on May 11, 2021 12:37:00 AM

Business leaders looking for a customer portal solution they can use to meet their clients’ needs should do some thorough research into their potential portal choices before moving forward.  

5 min read

What Makes a Good Customer Portal Software?

By DeskDirector Marketing on Apr 27, 2021 8:00:00 AM

A customer portal is a critical tool for both MSPs and their clients. Techs use the portal to manage work requests, customer relations teams use the portal to provide necessary support, and customers themselves use the portal to get status updates, access helpful resources and communicate with your company. 

4 min read

How Top MSPs Create a Best-in-Class IT Ticketing System

By DeskDirector Marketing on Jun 26, 2019 11:16:58 AM

Efficiency plays a key role in managed service provider (MSP) profitability. Without repeatable processes in place, it’s difficult to manage incoming service requests, train new techs, and scale your business. Top MSPs invest in a PSA — like ConnectWise Manage or Autotask to gain a robust IT help-desk Ticketing System that centralizes and streamlines service requests.

Topics: Business MSP Success