Changes in the way workers use technology have led to email as a primary form of communication falling out of style. Today’s businesses want platforms that allow them to have a single location where they can collaborate on projects, store large amounts of information, communicate with clients and manage tickets: like a client portal software
DeskDirector Marketing
Recent posts by DeskDirector Marketing
6 min read
3 Ways to Save Tech Time With IT Automation
IT techs grapple with new challenges as digital tools grow more advanced. The consistent flow of innovation generates higher dependency on IT MSPs. Perhaps the heaviest demand on these service providers is offering quality customer experiences. Without exceptional customer support, MSPs are likely to lose business.
12 min read
The Power of Integrations in a Client Portal Software
Regardless of their size, MSPs focus on three main areas: expanding their customer base, cutting their costs, and increasing their revenue streams.
Topics: integrations ConnectWise Connectwise integration AutoTask
3 min read
How Client Portal Analytics Drive Automation & Customer Satisfaction
In the age of Big Data, we have more information at our fingertips than ever before. Nowadays, whatever industry you are in, clients crave transparency: they expect to be able to access data about their projects and the services you are providing them with ease.
Topics: Client Portal Features Client Portal Client Portal Functionalities
5 min read
Improve Your Margins with a Client Portal Equipped with Automations
Business leaders are constantly searching for strategies they can employ to maintain or improve their business’s margins. Through strategic automation of specific processes and tasks, your company stands to become more efficient and more profitable.
Topics: Client Portal
5 min read
4 Reasons You Need to Upgrade from a ConnectWise Client Portal
ConnectWise, the leading professional services automation (PSA) software in the MSP market, is a crucial component of many IT businesses, but its client portal capabilities are limited. Pairing ConnectWise, or any other PSA, with a versatile, easy-to-use client portal tool will help you get the most out of the software and deliver better service to your clients.
Topics: integrations ConnectWise Connectwise integration AutoTask Client Portal
14 min read
3 Ways Client Portal Software Radically Improves Customer Experience
You might be asking yourself: "How can a piece of software improve customer experience? Isn't customer experience more about my actual services and the people who deliver it?"
7 min read
5 Best Customer Portal Solutions
Business leaders looking for a customer portal solution they can use to meet their clients’ needs should do some thorough research into their potential portal choices before moving forward.
5 min read
What Makes a Good Customer Portal Software?
A customer portal is a critical tool for both MSPs and their clients. Techs use the portal to manage work requests, customer relations teams use the portal to provide necessary support, and customers themselves use the portal to get status updates, access helpful resources and communicate with your company.
4 min read
How Top MSPs Create a Best-in-Class IT Ticketing System
Efficiency plays a key role in managed service provider (MSP) profitability. Without repeatable processes in place, it’s difficult to manage incoming service requests, train new techs, and scale your business. Top MSPs invest in a PSA — like ConnectWise Manage or Autotask — to gain a robust IT help-desk Ticketing System that centralizes and streamlines service requests.
