What are ITSM Tools?
ITSM tools facilitate and support the processes associated with IT service management (ITSM). ITSM refers to anything an IT team does, end-to-end, to deliver their services, and an ITSM tool is anything that enables high-quality ITSM operations, such as ticket processing workflows or onboarding automation.
Why Does it Matter?
ITSM, a term coined in 1989, plays a major role in allowing IT teams to implement best practices at scale. ITSM tools can help by providing much-needed structure, powerful automation, record management and more, all while saving on business costs.
Examples of ITSM Tools