ITSM Glossary of Terms

Learn the definitions and uses of key industry terms including IT service management (ITSM), standard operating procedures (SOP), risk management and more.

Posts about Ticket Digest:

Ticket Digest

Aug 25, 2022 2:08:35 AM

What are Ticket Digests? 

A ticket digest summarizes the activity for a certain ticket or group of tickets. IT automation can be used to create ticket digests, which present information you might need, such as how many tickets are unresolved, what’s the status of certain tickets, and more. 

You can also create digest-based processes and workflows so that certain actions are automatically taken based on the contents of the compiled digest. When people eat, they digest, meaning they break food down into smaller parts that their bodies can process. So too, a ticket digest is a palatable summary and breakdown of a given ticket’s activity.