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1 min read

Best Practice: add a homepage link to your portal

By Serena Cappellini on Feb 12, 2020 2:35:10 PM

Choosing DeskDirector as your main weapon of mass customer success can become even more powerful, you just need to ensure your clients will always find a way to land there.

Topics: Business MSP Success Best Practice
2 min read

Best Practice: Publishing OneNote notebooks in your Portal

By Serena Cappellini on Dec 18, 2019 7:48:00 AM

Publishing OneNote notebooks allows you to share relevant content within the Portal. Combine it up with Custom Menus and Menu Items, and you'll have a powerful set of tools that will allow you to customize what your customers can see.

Topics: Best Practice
2 min read

Best Practice: Setting Permissions for your Portal

By Serena Cappellini on Sep 25, 2019 7:36:00 AM

DeskDirector comes with a powerful list of tools and features that you can enable and configure from your Admin Console - from Request Types to Chat, Branding and the Learning Center (any much more!), you have the power to customize your Portal experience to suit you and your end users.

Topics: Best Practice
3 min read

Best Practice: Automating your Support Ticket Titles

By Serena Cappellini on Sep 12, 2019 7:36:00 AM

This article will help you streamline all tickets coming through from the DD Portal and help your team to improve help-desk efficiency.

Topics: Best Practice