ITSM Glossary of Terms

Learn the definitions and uses of key industry terms including IT service management (ITSM), standard operating procedures (SOP), risk management and more.

Posts about Usage & Analytics:

Usage & Analytics

Sep 24, 2022 4:13:09 AM

What are Usage & Analytics? 

Usage and analytics is the process of analyzing how users interact with a product. In contrast to user surveys and feedback, usage and analytics demonstrate real user behavior, so teams can make data-driven improvements and decisions regarding their product or solution. 

Usage and analytics can showcase, among many other things: 

  • Which software features are most popular amongst users 
  • Which features are least popular 
  • Where users are spending most of their time 
  • What a typical user workflow looks like 
  • The progress and extent of user adoption and implementations