What is Ticket Briefing?
Ticket briefing is the way to give someone a rundown of the important details of a service ticket. Many ITSM solutions will automatically add briefing notes when a ticket is created so that wherever the ticket ends up, those dealing with it are well-informed on the relevant information in a concise way.
The term “briefing” became popularized during the 20th century to refer to a concise summary. Its partner, “debrief,” is synonymous with questions and interrogation, and was especially popular during World War II when aviation pilots were q after a missions.