ITSM Glossary of Terms

Learn the definitions and uses of key industry terms including IT service management (ITSM), standard operating procedures (SOP), risk management and more.

Posts about Ticket Briefing:

Ticket Briefing

Sep 24, 2022 4:08:11 AM

What is Ticket Briefing? 

Ticket briefing is the way to give someone a rundown of the important details of a service ticket. Many ITSM solutions will automatically add briefing notes when a ticket is created so that wherever the ticket ends up, those dealing with it are well-informed on the relevant information in a concise way. 

The term “briefing” became popularized during the 20th century to refer to a concise summary. Its partner, “debrief,” is synonymous with questions and interrogation, and was especially popular during World War II when aviation pilots were q after a missions.