ITSM Glossary of Terms

Visit the ITSM glossary for the definition, history, and uses of key industry terms, including standard operating procedures (SOP), risk management, and more.

Posts about Ticket Briefing:

Ticket Briefing

Sep 24, 2022 4:08:11 AM

What is Ticket Briefing? 

Ticket briefing is the way to give someone a rundown of the important details of a service ticket. Many ITSM solutions will automatically add briefing notes when a ticket is created so that wherever the ticket ends up, those dealing with it are well-informed on the relevant information in a concise way. 

The term “briefing” became popularized during the 20th century to refer to a concise summary. Its partner, “debrief,” is synonymous with questions and interrogation, and was especially popular during World War II when aviation pilots were q after a missions.