ITSM Glossary of Terms

Learn the definitions and uses of key industry terms including IT service management (ITSM), standard operating procedures (SOP), risk management and more.

Posts about Procedure management:

Procedure management

Aug 25, 2022 2:00:08 AM

What is Procedure Management? 

Procedures are put in place so that certain actions are taken in a seamless sequence that cuts out irrelevant and repetitive steps. Procedure management is a systemic approach to ensuring that the right procedures are put in place, stay updated, and remain efficient. 

When done right, procedure management involves implementing 4 major components: 

  • Document: track and write down all of the steps of a given procedure 
  • Maintain: continually access and update procedures 
  • Communicate: convey important procedural information and updates to all users  
  • Manage: business managers should monitor procedures to make sure they’re aligned with goals and operating at maximum efficiency