ITSM Glossary of Terms

Visit the ITSM glossary for the definition, history, and uses of key industry terms, including standard operating procedures (SOP), risk management, and more.

Posts about Procedure management:

Procedure management

Aug 25, 2022 2:00:08 AM

What is Procedure Management? 

Procedures are put in place so that certain actions are taken in a seamless sequence that cuts out irrelevant and repetitive steps. Procedure management is a systemic approach to ensuring that the right procedures are put in place, stay updated, and remain efficient. 

When done right, procedure management involves implementing 4 major components: 

  • Document: track and write down all of the steps of a given procedure 
  • Maintain: continually access and update procedures 
  • Communicate: convey important procedural information and updates to all users  
  • Manage: business managers should monitor procedures to make sure they’re aligned with goals and operating at maximum efficiency