What is Service Orchestration?
Service orchestration is a process that allows you to automate the flow of tasks and processes across multiple services, which can include applications, servers, networks and other IT resources. Many times, when someone uses the term “IT automation,” they’re actually referring to orchestration, which automates an IT-driven process, rather than a single task.
According to Gartner’s 2021 SOAP Market Guide, ““Infrastructure and operations leaders must use platforms for service orchestration and automation to deliver customer-focused agility as part of their cloud, big data and DevOps initiatives.”
Why Does it Matter?
Service orchestration is changing the face of IT by centralizing the management of IT services and processes, creating a better end-to-end experience. In the era of digital transformation, IT is often managed across multiple platforms, cloud vendors, and domains. Service orchestration seeks to unify the management, which yields great operation efficiency, cost savings, and smooth IT operations.