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What is Integration? 

Integration, specifically in the IT realm, is the process of bringing together two or more IT systems to work together as a single system. It can be done at different levels, from integrating one system with another to integrating multiple systems across multiple departments, and it's essential for many companies' success. 

As IT systems developed over time, it became common to have multiple solutions from multiple vendors that did not communicate with each other. Integration became a necessity when siloed tech stacks started negatively impacting business.  

Why Does It Matter? 

Often in the IT industry, it’s common to utilize multiple disparate systems and technologies, which can lead to inefficient workflows, redundant work processes, and a lack of shared data. Integrating a tech stack helps mitigate these challenges. Integration is a key component to smooth IT service management (ITSM) and business growth.