What is Citizen Development?
When a business has its non-IT team members train in low-code or no-code software development, that is called citizen development. A citizen developer doesn’t report to the IT department, but uses tools that are sanctioned by IT to build applications that will make their work easier and more efficient.
Why Does it Matter?
With a constant stream of digital transformations, IT is becoming such a fundamental part of businesses that companies are looking to have all employees trained in important IT engineering and development.
This helps reduce both their workload and the workload of IT, though some critics suggest that if not done correctly, citizen development can cause more harm than good. Still, most agree that the pros outweigh the cons: citizen development can increase employee satisfaction, boost productivity, automate essential processes, and provide flexible innovation.