ITSM Glossary of Terms

Learn the definitions and uses of key industry terms including IT service management (ITSM), standard operating procedures (SOP), risk management and more.

Posts about Technical:

Citizen Development

Jun 23, 2022 9:00:02 AM

What is Citizen Development? 

When a business has its non-IT team members train in low-code or no-code software development, that is called citizen development. A citizen developer doesn’t report to the IT department, but uses tools that are sanctioned by IT to build applications that will make their work easier and more efficient. 

Low-Code Development

Jun 23, 2022 8:58:58 AM

What is Low-Code Development? 

Low-code is all about building and developing software applications faster without needing to write code. For example, instead of developing a website page with native coding, a low-code method would allow you to visually create the webpage with something like drag-and-drop modules or point-and-click interface creation. This makes application and software development accessible to those who might not be familiar with coding, opening up a world of opportunity for businesses.