ITSM Glossary of Terms

Visit the ITSM glossary for the definition, history, and uses of key industry terms, including standard operating procedures (SOP), risk management, and more.

Posts about Incident Management:

Incident Management

May 26, 2022 8:22:01 AM

What is Incident Management? 

While risk management is all about minimizing threats to a business or organization, incident management is all about how to deal with the incidents once they occur. An incident is anything that immediately disrupts services, like an outage or broken feature, and needs to be dealt with by an IT professional.