6 min read

Using a PHP Ticket System to Streamline Customer Support

January 12, 2023

Most advanced ticketing software costs businesses thousands of dollars per year...and sometimes per month, depending on the number of agents. 

There are also free ticketing systems, but they don’t always come with the same advanced features or flexibility as paid ticketing systems. 

Enter PHP ticket systems. These systems marry the low cost and the sophisticated functionality of other ticketing systems. Read on to understand what PHP is, how it fits into ticketing systems, and what the main benefits of a PHP support ticketing system are. 

What is PHP?  

PHP (an acronym for PHP: Hypertext Preprocessor) is a widely-used open source language. Unlike a language like JavaScript, PHP is executed on the server and then generates HTML. PHP is simple enough for newcomers to use, but it also has a number of advanced capabilities, such as writing desktop applications. 

What is a PHP Ticket System? 

A PHP system is a free and advanced ticketing system written in server-side PHP script and can be hosted on any platform running PHP. These systems also use MySQL database to make searching and other functions possible.   

As with other ticketing systems, a PHP ticket system allows you to receive, organize, progress, and resolve help desk tickets. They enable the decrease of ticket resolution time by streamlining every stage of the ticketing process in a centralized, accessible location. 

What Are the Benefits of a PHP Support Ticket System? 

Like most help desk support solutions, PHP ticket systems streamline and scale customer service, but they come with their unique benefits: 

  • Flexible: Because PHP is open source, the ticket system allows for flexibility and accessibility across the entire team. Anyone can access the source code and make necessary adjustments. 
  • Easy-to-Use: PHP is considered simpler than other scripts, so even newcomers to the coding world can easily master PHP in a few days and read, retrieve, edit, add, and delete data in different modules in your PHP help desk on a programmatic level. 
  • Simple Integrations: Most PHP ticket systems possess an Application Programming Interface (APIs) that makes integrating with other applications, tools, CRMs, and portals simple. 
  • Low Cost: Most PHP ticketing systems are free. While they don’t possess the identical advanced features as some paid ticketing systems, PHP ticket systems still possess advanced capabilities and low or no cost. This is especially useful for smaller businesses. 

PHP Ticketing System: Conclusion 

If you’re dealing with an influx of support request tickets, a PHP ticket system is one accessible way to manage, organize, and resolve tickets at an affordable cost. 

Looking for an online ticketing system with all the powerful features you need? Sign up to try DeskDirector! 

 

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