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  • Make your MSP more successful
  • Use DeskDirector Portal to win new accounts
  • Grow your influence in your existing customers

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New Zealand ConnectWise User Group Highlights (2018)

ConnectWise organized their User Group event in Auckland, New Zealand sponsored by Webroot. Few..

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DeskDirector Forms - Save Time and Money

For a managed service provider the back and forth of email and telephone can be ineffective and..

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Custom Domain: The Hidden Power for Brand Value

When you are introducing a new app to your clients, you want to make sure they are using it to its..

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MSP Marketing : What is the Hiring Process for an MSP Marketer?

MSPs are slowly but surely realizing the pressing need for marketing. Once you decide on hiring..

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August Product Update: Getting the Most Out of DeskDirector

All your customers have different needs and require different levels of service. To create great..

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MSP Marketing : 5 Tips to Gain Trust from Your Prospects

MSP Marketing can be a tricky affair! It tends to be tough because you need to gain trust through..

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What Makes Successful MSP Account Managers?

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Service Level Agreement for MSPs: 7 Ways to Revamp

Service Level Agreement sets the tone for the relationship between an MSP and a client. An SLA..

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July Product Update: DeskDirector Tech & Talk: Welcome to Open Beta

DD Tech is a user-friendly ConnectWise console for Level 1 & 2 help-desk technicians to work on..

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Follow this blog to learn about:

  • DD Portal & DD Tech Product Updates
  • Feature &
  • Deployment news

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5 Best Practices to Set Up Customized Request Types in DeskDirector

People often struggle to describe a technical issue when they're talking to your IT engineer. In..

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Are you happy with DeskDirector support?

As an MSP, you would by now be familiar with the term CSAT. You probably adopted some form of..

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Important update on Internet Explorer

We are freezing development for Internet Explorer. This means that in the coming months new..

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New feature: Now you can filter specific companies in the Admin Console

One of the most requested features and significant pieces of feedback we have received from our..

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Staff HUD Deprecation

 

We are getting excited here that DD Tech will soon be out of beta. DD Tech is the upgrade path..

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Introducing CSV Export Feature

 

You've spoken, we've listened. One of the biggest requests we get here at DeskDirector is for..

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How to Test Out New Features in DD Tech?

We know that some of you can't wait for DD Tech to be released. DD Tech has a goal to make every..

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We're Improving the Admin Console Login

For years we have heard the same concern over our default login method for the Admin Console.

It..

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How to test if the ConnectWise API connection is working?

 
Here's an API tester you can find in the admin console. It is used for testing ConnectWise API..

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Older version of DeskDirector will be no longer supported

Here at DeskDirector we want to make sure that our clients can use all the latest features and..

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