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  • Make your MSP more successful
  • Use DeskDirector Portal to win new accounts
  • Grow your influence in your existing customers

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5 must-try features of DD Tech

What is an ideal help-desk tool? A tool which sits on top of your PSA and aids in ticket..

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Try out the learning and on-boarding center

 

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Hacks for improved customer service - Features checklist

‘Necessity is the mother of invention’ and that’s exactly how DeskDirector was conceived. We’re a..

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Ticket Life-cycle management hacks in DeskDirector

Ticket management is one of the biggest hurdles faced by every MSP. Your aim is to stick to the..

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Mapping the road in 2019 for the modern MSP

 

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Wrapping up 2018 | Climbing the summit

 

The year is coming to a..

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How to make DeskDirector Project Successful? Part 2

In this video, we ask Priscila, a client experience manager from Lancom, how does she explain the..

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How to make DeskDirector Project Successful? Part 1.

In this video, we interview Priscila, a customer experience manager from Lancom Technology...

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4 Concerns your clients have about your MSP – and how to address them

The MSP industry is unstoppable, with the market size expected to grow to USD $527.84 billion by..

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November Product Update: Improved engineer experience

This update marks our second-to-last product update, and we could not be more excited to share our..

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Follow this blog to learn about:

  • DD Portal & DD Tech Product Updates
  • Feature &
  • Deployment news

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Important Communication for HUD and WPF Users

We will stopping support and development on HUD and WPF products starting from the 1st of July 2019.

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5 Benefits of Using DeskDirector Support Portal

We believe that whatever you are offering to your customers you should be using yourself. At..

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Desktop vs Web – which platform of DD Portal is right for you?

Many clients ask us about the differences between these two platforms, and whether they should..

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How to Get More of Your Customers Using DeskDirector Portal?

You can easily increase uptake of DD Portal by re-branding your support emails and linking them..

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6 Best Practices to Create your Service Catalog in DeskDirector (updated)

People often struggle to describe an issue when they're talking to your IT engineer. In..

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Are you happy with DeskDirector support?

As an MSP, you would by now be familiar with the term CSAT. You probably adopted some form of..

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Important update on Internet Explorer

We are freezing development for Internet Explorer. This means that in the coming months new..

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New feature: Now you can filter specific companies in the Admin Console

One of the most requested features and significant pieces of feedback we have received from our..

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Staff HUD Deprecation

 

We are getting excited here that DD Tech will soon be out of beta. DD Tech is the upgrade path..

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Introducing CSV Export Feature

 

You've spoken, we've listened. One of the biggest requests we get here at DeskDirector is for..

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