What is an ideal help-desk tool? A tool which sits on top of your PSA and aids in ticket..
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‘Necessity is the mother of invention’ and that’s exactly how DeskDirector was conceived. We’re a..
Ticket management is one of the biggest hurdles faced by every MSP. Your aim is to stick to the..
In this video, we ask Priscila, a client experience manager from Lancom, how does she explain the..
In this video, we interview Priscila, a customer experience manager from Lancom Technology...
This update marks our second-to-last product update, and we could not be more excited to share our..
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Many clients ask us about the differences between these two platforms, and whether they should..
You can easily increase uptake of DD Portal by re-branding your support emails and linking them..
People often struggle to describe an issue when they're talking to your IT engineer. In..
One of the most requested features and significant pieces of feedback we have received from our..