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Follow this blog and learn how to:

  • Make your MSP more successful
  • Use DeskDirector Portal to win new accounts
  • Grow your influence in your existing customers

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Sprint Update 6 - Ticket Replies, Avatars, Ticket Count, Drag & Drop

Here’s a breakdown of what we've focused on our latest Sprint:

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Sprint 5 Update - New user account switching, notebooks in menus, and more.

We've been a bit quiet on our sprint updates, but we're going to be bringing them back again. You..

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Best Practice: Setting Permissions for your Portal

DeskDirector comes with a powerful list of tools and features that you can enable and configure..

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Best Practice: Automating your Support Ticket Titles

This article will help you streamline all tickets coming through from the DD Portal and help your..

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Sprint Update #3 - New content publishing & branding updates plus Portal shortcuts

Here’s what Sprint #3 added to and improved in DeskDirector:

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Product Release:  New Admin Console is out and about!

We’ve been working hard behind the scenes on our new Admin Console, and we’re happy to announce..

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New Admin Console, Sticky Broadcast, & More - Sprint Update #1

We here are at DeskDirector work very hard to revolutionize customer service for your end-users...

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Why is customer experience important for MSPs in 2019?

Customer experience includes anything that can leave an impression on a customer – support..

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PSA life vs. PSA life with a Customer Experience Platform

According to this report in Datto, standardization of services is the third biggest pain point in..

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Follow this blog to learn about:

  • DD Portal & DD Tech Product Updates
  • Feature &
  • Deployment news

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Important Communication for HUD and WPF Users

We will stopping support and development on HUD and WPF products starting from the 1st of July 2019.

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5 Benefits of Using DeskDirector Support Portal

We believe that whatever you are offering to your customers you should be using yourself. At..

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Desktop vs Web – which platform of DD Portal is right for you?

Many clients ask us about the differences between these two platforms, and whether they should..

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How to Get More of Your Customers Using DeskDirector Portal?

You can easily increase uptake of DD Portal by re-branding your support emails and linking them..

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6 Best Practices to Create your Service Catalog in DeskDirector (updated)

People often struggle to describe an issue when they're talking to your IT engineer. In..

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Are you happy with DeskDirector support?

As an MSP, you would by now be familiar with the term CSAT. You probably adopted some form of..

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Important update on Internet Explorer

We are freezing development for Internet Explorer. This means that in the coming months new..

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New feature: Now you can filter specific companies in the Admin Console

One of the most requested features and significant pieces of feedback we have received from our..

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Staff HUD Deprecation

 

We are getting excited here that DD Tech will soon be out of beta. DD Tech is the upgrade path..

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Introducing CSV Export Feature

 

You've spoken, we've listened. One of the biggest requests we get here at DeskDirector is for..

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