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  • Make your MSP more successful
  • Use DeskDirector Portal to win new accounts
  • Grow your influence in your existing customers

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4 Concerns your clients have about your MSP – and how to address them

The MSP industry is unstoppable, with the market size expected to grow to USD $527.84 billion by..

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November Product Update: Improved engineer experience

The end is here..not for you or us, but the year itself – 2018.

This update marks our..

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How can an MSP help in transforming a business?

The word ‘transformation’ is quite loosely used in IT organizations or managed service providers...

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Client communication portal - new & improved

We are pleased to announce that our improved portal UI is ready to go! We made a huge interface..

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MSP Review: What value does a client portal bring to your customer service?

The MSP industry has shifted their thinking from wondering if a client portal is needed to asking..

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Follow this blog to learn about:

  • DD Portal & DD Tech Product Updates
  • Feature &
  • Deployment news

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5 Benefits of Using DeskDirector Support Portal

We believe that whatever you are offering to your customers you should be using yourself. At..

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Desktop vs Web – which platform of DD Portal is right for you?

Many clients ask us about the differences between these two platforms, and whether they should..

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How to Get More of Your Customers Using DeskDirector Portal?

You can easily increase uptake of DD Portal by re-branding your support emails and linking them..

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6 Best Practices to Create your Service Catalog in DeskDirector (updated)

People often struggle to describe an issue when they're talking to your IT engineer. In..

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Are you happy with DeskDirector support?

As an MSP, you would by now be familiar with the term CSAT. You probably adopted some form of..

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Important update on Internet Explorer

We are freezing development for Internet Explorer. This means that in the coming months new..

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New feature: Now you can filter specific companies in the Admin Console

One of the most requested features and significant pieces of feedback we have received from our..

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Staff HUD Deprecation

 

We are getting excited here that DD Tech will soon be out of beta. DD Tech is the upgrade path..

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Introducing CSV Export Feature

 

You've spoken, we've listened. One of the biggest requests we get here at DeskDirector is for..

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How to Test Out New Features in DD Tech?

We know that some of you can't wait for DD Tech to be released. DD Tech has a goal to make every..

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