From small to large MSPs, from sharing tickets with clients to full dynamic service experience - DeskDirector can meet the needs of any MSP.
Essentials
97
/ Per MonthThe Web version of Portal is incredibly easy to roll out and has feature parity with our Windows and Mac versions.
Learn about the DD Portal here.
All-in-one platform for your Level 1 &2 technicians, this is the 'tech' half of the portal.
Essential comes with a single seat so any MSP can see this great tool in action with their own data
Customers feel more comfortable using a Portal that runs under your domain.
With Custom Domain you can host your Portal at
https://portal.awesometech.com
instead of
https://awesometech.deskdirector.com
The Customized Domain option is is included if you choose our 12 month term. This normally costs $97 a month so this is a huge saving - $1164 a year
If you to go month by month and want a customized domain then you can purchase that from the Essentials Advantage store
Learn about the importance of custom domain.
DD Tech (Pack of 5 Seats)
30
/monthAll-in-one platform for your Level 1 &2 technicians, this is the 'tech' half of the portal.
DD Portal for Windows
47
/monthDesktop version for Portal for Windows operating system
DD Portal for Mac
47
/monthDesktop version for Portal for Mac operating system
DD Chat and Broadcast– includes 5 DD Tech
97
/monthEnable the new chat and notification system with your customers included with DD tech
Custom Domain (for per month term)
97
/monthCustomers feel more comfortable using a Portal that runs under your domain. With Custom Domain you can host your Portal at https://portal.awesometech.com instead of https://awesometech.deskdirector.com. Included with the Annual Plan.
Bigger Brains
127
/monthCustomers have access on the DD Portal to an award-winning training library of Microsoft Office and related courses
Dynamic
480
/ Per MonthDeskDirector Portal is at ready to use on the Browser, Windows, Mac and Mobile - wherever and whenever your customers want to use it. All platforms are easy to roll out and self update
See how they can benefit your service offering. Learn more.
All-in-one platform for your Level 1 &2 technicians, this is the 'tech' half of the portal. Learn More.
This plan gives 20 of your technicians access to DD Tech. However if you want more seats, your usage will be metered. Read our FAQs below for more details.
Customers feel more comfortable using a Portal that runs under your domain.
With Custom Domain you can host your Portal at
https://portal.awesometech.com
instead of
https://awesometech.deskdirector.com
Learn about the importance of custom domain.
:
An interactive tool embedded in DD tech for your technicians to find and action open tickets.
DD Chat is the new chat system which enables your technicians to solve tickets over live chat.
Broadcasts are an excellent way to notify your customers on critical outages and important messages.
This is limited to 20 technicians - post that, your usage will be metered. Learn more in our FAQ section below.
Bigger Brains
127
/monthCustomers have access on the DD Portal to an award-winning training library of Microsoft Office and related courses
Time Sanity
49
/monthTakes away the headache of manual ConnectWise time entry checking, otherwise available for $99 per month
You can cancel at any time in the month unless you opt for our yearly plan, then you have an annual commitment.
Note for (monthly plans) the commitment is to your next monthly anniversary date.
Just after your anniversary date, the commitment would be 30 days.
This is applicable only if you opt for the Dynamics Plan.
Post 20 seats for DD Tech, Talk and Broadcasts you will be charged with $9 for each seat.
If you opt for the Essentials Plan:
DD Tech (Pack of 5) is for $30 per month
DD Talk & Broadcasts with DD Tech 5 seats is for $144 per month
Yes, you can switch to annual at anytime, just send a request to accounts@deskdirector.com
We don't offer free trials, however, any advantage components are free during your first month of Essentials signup.
For example, if you sign up for Essential on 5th of July, you will have a free trial for advantage until 5th of August. Except for DD Custom Domain.
We won’t charge until your anniversary date. You can turn components off if you like before the anniversary date.
At DeskDirector, we take your privacy very seriously, thus, systems and processes are GDPR compliant. Security and privacy have been designed into DeskDirector from the start.
Read more about it here
DD Essentials is the easy and low-cost way to get the superior customer portal. No more stop/start emails and expensive phone calls.
DD Essentials comes only with a web version.
At any time, you can buy DD Portal for Windows or DD Portal for Mac. You will get all the same features as in our web version.
It is $47 per month each and you can use it for 3000 active contacts (3000 contacts that are using DD Portal per month).
If you do go for more than 3000 contacts (congratulations on that!) we will ask you to upgrade to 3000+ at extra $47 per month each.
Advantage components are the next steps beyond the plans you get. They take customer service to the next level. It also give you the opportunity to pick and choose the add-ons you need for your organisation.
If you forget to turn off the component and if you are few days over, we will prorate the charge.
If you turn off the component, you will not be charged from the next monthly billing cycle.
Most systems are live within 24 hours.
You need to send us the credentials for your PSA’s API and upload your branding.
We take it from there and sync up your data.
Your customers will be live from their browsers on all platforms.
Once we have your PSA’s API credentials & branding your customers can login and create tickets.
So not much configuration for the basics. But you are missing out if you stop there.
DD Portal has a large number of ways to customize the service experience for your important customer.
We suggest you start with Request types and work from there.
For Autotask you need to select a Resource account we can use and send us those credentials
For ConnectWise you need to create an API account in the admin section (we provide detailed instructions)
Copyright 2020 DeskDirector Ltd. All Rights Reserved.