3 min read

14.3 Version Release | New Smart Client Notifications Feature

November 10, 2014

DeskDirector announces 14.3 release for ConnectWise and Autotask MSPs including the new smart client notifications feature.

DeskDirector clients are now able to provide their clients an even more powerful experience in the new 14.3 release.

DeskDirector, the leading IT Service provider client portal application, this week announced the release of its 14.3 version. This includes many powerful enhancements to both its Client Console and Staff Heads-Up-Display including the highly anticipated smart client notifications feature.

“We see the addition of notifications as a real game changer for an MSP. This development has come directly from client feedback.” says Phill Claxton, Co-Founder, DeskDirector “The initial feedback from MSPs is that this was just what they were looking for to change their client experience.”

The new 14.3 release includes many features including;

  • Smart Client Notifications – the ability for clients to be notified via a desktop notification of a change in a ticket’s status or when a note or time entry is added.
  • Broadcast Notifications - the ability for your staff to notify clients of current or future impacting events.
  • Password-less - A new login system that makes it even easier for clients to access their information and for MSPs to deploy DeskDirector.
  • An integration with AuthAnvil for two factor authentication.

"For us it has been a super easy way to get critical information in front our clients, and declutter their inbox. It’s the killer feature we were looking for!" says Chris Davies, Evologic

“I’m excited about the new notification feature. We’ll be able to quickly communicate company-wide information through broadcasts. We can also enable individual customers to get a clean, clear notification when their ticket is updated.” says Lowell Picklyk, Syncrety Technology Solutions

To learn more about DeskDirector visit http://www.deskdirector.com

About Autotask (www.Autotask.com)  

Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery.

About ConnectWise (www.ConnectWise.com)
Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 71,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

About DeskDirector (www.DeskDirector.com)
DeskDirector is a portal tool that has been built for IT Service Providers to better serve their clients’ needs by using innovative features such as providing self-service, seeing the presence of clients and interacting with them via the chat feature. DeskDirector provides unparalleled customer service, ensuring it continues to foster stronger relationships with both its customers and partners locally and internationally. To see how DeskDirector can promote success through its innovative features, visit their website.

Press Contact
Phill Claxton
+64 9 550 0072

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Phill Claxton

Written by Phill Claxton

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